FAQ
・About Product
What’s the difference between MiraBot and OSR?
MiraBot is an upgraded robot developed based on OSR (Opensource Stroker Robot).
While leveraging the strengths of open source, we have significantly optimized its stability, safety, appearance, and internal structure.
To make it easy even for beginners, we developed our own dedicated app “MiraPlay AiO” and custom firmware.
With just a smartphone, you can enjoy VR video synchronization, custom movements, remote play, and more.
Can software compatible with OSR (such as MultiFunPlayer, Virt-a-Mate, SLR, FapTap, etc.) also be used with MiraBot?
Yes. MiraBot is fully compliant with the T-Code standard protocol, so it can connect seamlessly with most OSR-compatible synchronization software and supported platforms.
However, please note that some third-party software may be designed exclusively for specific devices or their own custom firmware.
We recommend checking compatibility before making a purchase.
What’s the difference between MiraBot S6 and SR6? Are they compatible?
MiraBot S6 is an upgraded model based on the basic structure of SR6, offering greatly improved stability and performance.
It features a modular design, allowing you to easily attach add-on modules such as Twist, T-Valve, and i-Lube by simply plugging them into the main unit.
It is fully compatible with SR6, so you can use SR6 software and Funscript content without any issues.
Which one should I choose: MiraBot Lite or S6?
The best option depends on how you plan to use it.
MiraBot Lite: Easy to use and compact. Ideal for first-time OSR users or those who want a simple setup that doesn’t take up much space.
MiraBot S6: A high-end model with 6-axis motion support. Perfect for advanced users seeking more realistic movement and a wide range of expansion options.
We recommend starting with Lite if you’re new, and stepping up to S6 once you get more comfortable.
I heard MiraBot Lite is the same 3-axis robot as OSR2+. Are they compatible?
Yes, it can be used with most OSR2+ compatible software without any issues.
MiraBot Lite is a redesigned model based on OSR2+, making it more compact and easier to handle while eliminating the mechanical interference found in the original design.
As a result, it offers improved stability, quieter operation, and a much smoother user experience.
Can third-party firmware be installed on MiraBot Lite?
No. MiraBot Lite uses a proprietary firmware system developed by our company.
Installing third-party or unsupported firmware may cause malfunctions or damage to the device.
Please make sure to use it with the standard pre-installed firmware.
Can I install third-party firmware made for SR6 on MiraBot S6?
Technically, MiraBot S6 is fully compatible with SR6, so it is possible to install third-party firmware.
However, if you install third-party firmware, you will no longer be able to use features provided by the official apps such as MiraPlay AiO and MiraPlay Web.
Please note that any startup failures or malfunctions caused by using third-party firmware will not be covered under the 30-day free replacement warranty.
Paid repair service is available if needed.
What’s the difference between MiraBot S6 and SR6? Are they compatible?
MiraBot S6 is an upgraded model based on the basic structure of SR6, offering greatly improved stability and performance.
It features a modular design, allowing you to easily attach add-on modules such as Twist, T-Valve, and i-Lube by simply plugging them into the main unit.
It is fully compatible with SR6, so you can use SR6 software and Funscript content without any issues.
・About Software
Can MiraBot be used with OSR-compatible software?
Yes, MiraBot is compatible with many open-source software programs developed for OSR.
However, since MiraBot uses Bluetooth for wireless connection, which is not supported by most standard OSR software, we recommend using USB connection for stable performance.
Please note that we cannot guarantee compatibility or operation with third-party software specifically designed for other OSR-compatible devices. Thank you for your understanding.
Is MiraBot compatible with Virt-a-Mate (VaM)?
Yes, MiraBot is fully compatible with Virt-a-Mate (VaM), just like OSR.
By installing the OSR plugin (e.g., ToySerialController) in VaM, you can easily connect and use MiraBot.
However, since VaM currently does not support wireless connections using BLE (Bluetooth Low Energy), we recommend using a wired USB connection for stable operation.
How to install and use MiraPlay AiO.
You can find “MiraPlay AiO” by searching for “MiraPlay AiO” on the App Store or Google Play.
It can be easily downloaded and installed from there.
For detailed instructions on how to use the app, please refer to the “User Guide” page on our website.
We appreciate your understanding and cooperation.
Does it cost anything to use MiraPlay?
Customers who purchase a MiraBot device can use all features of the MiraPlay software — including premium features — for free.
If you already own an OSR device, you can flash the MiraPlay firmware to connect and use the basic functions of MiraPlay.
・About Using This Site
What should I do if the page doesn’t display correctly?
Possible causes of display issues may include unstable internet connection, browser settings, or ongoing system updates and maintenance on our website.
Please check the following:
Make sure you are connected to a stable internet network.
Use the latest version of Google Chrome, Microsoft Edge, or Safari.
Clear your browser’s cache and cookies, then try accessing the site again.
If the issue persists after trying the steps above, please contact us at service@mirabot.co.jp.
We will check the situation and assist you accordingly.
I didn’t receive the email.
After your order is confirmed and once the item has been shipped, our system will automatically send you an order confirmation email and a shipping notification email.
If you do not receive the email, please check the following:
Make sure the email is not in your spam or junk folder.
Check that your spam filter settings have not blocked emails from service@mirabot.co.jp.
Ensure that the email address you registered is correct.
If your email address was entered incorrectly, please contact us through the [Contact Form] with the correct information.
If you wish to have the confirmation email resent, feel free to reach out to us as well.
I can’t log in.
If you are unable to log in, please check the following:
Make sure your login ID and password are entered using half-width alphanumeric characters (full-width characters are not accepted).
Check that uppercase and lowercase letters are entered correctly (login credentials are case-sensitive).
If you still cannot log in after confirming the above, please contact us through the [Contact Form].
We will check your account status and assist you.
How can I delete my account?
If you wish to delete your account, please contact us through the [Contact Form] with your request for account deletion and your registered user ID.
To prevent accidental deletion of personal information, we will send a confirmation email to your registered email address.
Once we receive your confirmation reply, your account and all related member information will be deleted within 3 business days.
What are the benefits of creating an account?
By creating an account, you can easily check your order history and place repeat orders.
You’ll also receive member-exclusive updates, early access to new features, and special coupons.
How do you manage my personal information?
Our website uses SSL encryption to ensure the secure transmission of your data, and your personal information is strictly protected.
We will never share your information with third parties, except as required by law.
・About Orders
Is it safe to use a credit card for payment?
Yes, it is completely safe to use your credit card at our store.
We process all credit card payments through PayPal, a globally trusted payment service. All payment information is protected by SSL encryption, and your card details are never disclosed to us.
PayPal has strict security measures in place, so you can use it with confidence.
If you have any questions, please feel free to contact us through the [Contact Form].
Can I cancel my order?
Please review the conditions below before requesting a cancellation.
■ After payment and before shipment (all payment methods)
If the payment has been completed but the item has not yet shipped, you will be responsible for any fees incurred for the refund.
■ After the item has shipped
If the item has already been shipped at the time you contact us, you may return it only if it is unopened.
Please send it back to the address specified by us.
Once we receive and inspect the return, we will process your refund.
In this case, round-trip shipping costs and refund fees are the customer’s responsibility.
Due to system limitations, we cannot add, change, delete, or cancel items after an order is confirmed.
If you wish to cancel, please contact us in advance via the Inquiry Form.
Please carefully review your order details before completing your purchase.
Can I change the delivery time, shipping address, or payment method after placing my order?
Currently, we do not accept specific delivery date and time requests.
If you wish to specify a delivery date or time, please use the tracking number provided in the shipping confirmation email to adjust the schedule directly with the delivery company.
Address changes are possible before shipment.
However, payment methods cannot be changed once the order is placed.
If you need to change the payment method, please cancel the current order and place a new one.
Order details can only be modified before the item is shipped, so please contact us via the Inquiry Form as soon as possible if you need to make changes.
Can I change the product after placing my order?
You can request product changes before the item has been shipped. Please review the following conditions before submitting your request.
■ Conditions for Changes
Changes can only be made if the item has not yet been shipped.
■ How to Request a Change
If you would like to change your order, please contact us through the [Inquiry Form] and clearly state the details of your requested change.
■ In Some Cases
Depending on the timing and the requested changes, we may ask you to cancel your current order and place a new one.
We appreciate your understanding and cooperation in such cases.
Product changes can only be accepted before shipment, so please contact us as early as possible if you wish to make any changes.
What payment methods are available? (e.g., credit card, convenience store payment, bank transfer)
We currently accept PayPal (PayPal account required) and credit card payments (Visa, MasterCard, JCB, Amex).
Credit card payments can be completed just like any standard card transaction.
・Returns & Exchanges
What should I do if the product I received is defective?
If there’s any issue with the product you received, we will handle it according to the conditions below.
We aim to provide prompt and careful support so that you can continue to use our products with confidence.
■ Within 30 days of purchase (warranty period)
Please check the contents of your order as soon as the product arrives.
If any of the following issues are found, please contact our support team at service@mirabotx.com within 30 days of the purchase date.
We will replace the item with a new one free of charge.
The wrong item was delivered
The product was damaged or dirty
The product has an operational or initial defect
We will respond promptly after reviewing your message.
■ After 30 days of purchase
Even after the warranty period has ended, repairs or paid support may be available depending on the condition of the product.
Please contact our support team at service@mirabotx.com for details.
Please note that products past 30 days are not eligible for free replacement.
■ How to request a replacement due to a defect
If you wish to request a replacement, please include the following information and contact us at service@mirabotx.com:
Purchase date
Email address used for the order
Order number
Description of the defect (please attach photos or videos if possible)
We will review the details and handle the case promptly based on the above conditions.
■ Cases not covered by the warranty
Please note that the following cases are not eligible for free replacement:
Damage or contamination caused by incorrect use or handling by the customer
Malfunctions caused by modification or disassembly
Wear and deterioration caused by excessive use
I received the product, but I no longer need it. How can I return it?
If you wish to return or exchange an item for personal reasons, please review the conditions below before proceeding.
■ Conditions for Return/Exchange
Returns or exchanges are accepted only within 7 days of delivery and only if the item is unopened, in the following cases:
Ordering mistakes
The item is no longer needed after purchase
Other returns due to customer preference
■ Return Costs
The customer is responsible for round-trip shipping costs and any handling fees associated with the return or exchange.
Refunds will be issued after deducting shipping costs and other related fees from the original payment amount.
■ How to Return or Exchange
If you wish to return or exchange a product, please contact our support team in advance.
In your message, clearly state the reason for return and the condition of the item.
Once we review your request, we will send you an email with the return address (our warehouse).
When returning the item, please include the product itself along with all original packaging materials, tags, and accessories.
If any parts are missing, we may be unable to process the return.
Returns or exchanges without prior notice will not be accepted.
We appreciate your understanding and cooperation to ensure a smooth return process.
Who is responsible for the return shipping cost?
For returns or exchanges due to initial defects within the warranty period or errors caused by our company, we will cover the round-trip shipping costs.
For returns or exchanges due to customer preference, the round-trip shipping costs will be the customer’s responsibility.
In the case of repairs or exchanges outside the warranty period (paid service), the customer will also be responsible for the round-trip shipping costs.
Thank you for your understanding.
・About Shipping
What happens if I can’t receive my order?
If the package cannot be delivered due to reasons such as absence or refusal of receipt, the shipment will be automatically returned to us once the carrier’s holding period has expired.
In this case, we will charge you for both the outbound and return shipping costs. Payment instructions will be sent to you by email, so please make the transfer by the due date indicated.
If you wish to have the order resent, an additional reshipping fee will apply. Thank you for your understanding.
Can I check the shipping status?
Yes. After your order is shipped, we will send you a “Shipping Confirmation Email” with a tracking number.
You can check the delivery status by clicking the tracking link included in the email.
If you have a registered account, you can also log in to our website and check the shipping status directly from the “Order History” page by clicking the “Track Shipment” button.
If you have any questions, please feel free to contact us anytime.
Is the packaging discreet so that the contents are not visible?
Yes. All items are shipped in plain cardboard boxes or bags, ensuring that the contents are not visible from the outside.
No product names will be shown on the shipping label.
