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Order Process – From Purchase to Delivery
1. Place Your Order
Our online store is open 24/7, 365 days a year. Add your desired items to the cart, fill in the required information, and proceed to checkout at any time.
2. Order Confirmation
Once your order is placed, an Order Confirmation Email containing
the product details (item name, quantity, price, and total amount)
will be sent to you automatically.
If you do not receive the email, please check your spam/junk folder
or review your email settings.
3. Shipping
Your order will be shipped within 2 business days.
Most customers receive their packages in about 1–2 weeks, depending on the destination and local delivery services.
If delays occur due to customs or local carriers, we will continue to monitor the shipment and assist you as needed.
4. Shipping Confirmation
Once your order is handed over to the local carrier (e.g., DHL), we will send you a notification email with your tracking number and a direct tracking link. Tracking updates will appear once the shipment clears the standard import process, which typically takes 1–a few days depending on local handling.
5. Delivery
When your package arrives, please open it carefully and confirm
the condition of your items.
We would love to hear your thoughts—please consider leaving a
review with your feedback.
Before You Order – Please Read Carefully
▪️Shipping & Fees
We offer flat-rate international shipping. Shipping fees vary by region and will be calculated at checkout.
There are no additional taxes, customs duties, or hidden fees.
Orders are typically shipped within 2 business days after purchase.
Estimated delivery time varies by destination:
- Asia: 6–12 days
- Europe & Oceania: 10–16 days
- America: 12–20 days
Delivery times may vary slightly due to customs clearance or local carrier handling. If your order takes longer than expected, please feel free to contact us. We will be happy to help check the delivery status with the local carrier using your tracking number.
*Important Shipping Notes
- We currently ship to mainland regions only. We do not deliver to remote islands, overseas territories, or P.O. Box addresses.
- If you are unsure whether your address is eligible, please contact us before placing your order.
- Some regional shipping restrictions may apply depending on the destination.
▪️Packaging
▪️Product Warranty
At MiraBot, all products are designed and quality-controlled in-house.
As a manufacturer, we take full responsibility for our products and stand confidently behind their reliability.
If any initial defect or natural failure occurs within 30 days of delivery, we will replace the item with a brand-new unit at no cost to you.
▪️Returns & Exchanges
Due to the nature of hygiene-related products, we cannot accept returns after the package has been opened, except in cases of initial defects.
Unopened items may be returned within 7 days of delivery. Please contact us in advance to arrange the return.
If you receive a defective item or an incorrect product, we will replace it promptly at our expense.
▪️Payment Methods
We accept the following payment methods:
- PayPal
PayPal is available for quick and secure payments at no additional cost.
- Credit Card
We accept major credit cards including
VISA, MasterCard, JCB, Discover, American Express.
All transaction fees are covered by our store.
▪️Information Security
Our website uses SSL encrypted communication to securely protect your personal information and order history.
Your information will not be transmitted or shared in a form that can be accessed by third parties.
We do not store your credit card details.
All payment information is securely processed by the respective payment providers.
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