1. Overview

At MiraBotX, we are committed to providing high-quality products and fair, transparent support to our customers. This Refund Policy explains the conditions under which refunds, returns, replacements, or credits may be issued.

Due to the nature of our products, all requests are reviewed on a case-by-case basis to ensure a reasonable and fair outcome.

By placing an order on our website, you agree to the terms outlined below.

2. Order Cancellation

2.1 Cancellation Before Shipment

Orders may be cancelled before shipment for a refund minus non-refundable payment processing fees charged by the payment provider (typically 4.5%–5%).

These fees are not retained by MiraBotX and cannot be refunded.

2.2 Cancellation After Shipment

Once an order has shipped, cancellation is no longer possible. Customers may request a return after delivery subject to return eligibility and approval.

3. Return Authorization (RMA Requirement)

All returns must be approved in advance by our support team. An RMA (Return Merchandise Authorization) may be required before returning any item.

Returns sent without prior approval may be refused.

4. Return Eligibility

Returns may be accepted within 7 days of delivery, unless a longer return or withdrawal period is required by applicable consumer law, if all of the following conditions are met:

• The product is unused and in its original condition
• All accessories, packaging, and components are included
• There are no signs of wear, installation, modification, or damage
• The product passes inspection after return

Due to hygiene and safety considerations, used, opened, unsealed, or hygiene-sensitive products may not be eligible for return unless defective or otherwise required by applicable law.

5. Restocking, Inspection & Processing Fees

Approved non-defective returns, including change-of-mind returns, may be subject to a restocking, inspection, or handling fee of up to 15% to cover inspection, repackaging, handling, and processing costs, where permitted by applicable law.

In addition, non-refundable payment processing fees charged by the payment provider, typically 4.5%–5%, may also be deducted from the refund where permitted by applicable law. These fees are not retained by MiraBotX and cannot be refunded once charged by the payment provider.

6. Non-Returnable Items

The following items are not eligible for return unless defective:

• Used or installed products

• Consumables or hygiene-related components

• Customized or modified products

• Clearance or final sale items

• Products damaged due to misuse or improper handling

7. Defective or Damaged Products (DOA)

If your product arrives defective, damaged, or non-functional, please contact us within 7 days of delivery with supporting photos or videos.

After verification, we may offer at our discretion:

• Replacement parts

• Repair solution

• Product replacement

• Partial refund

• Full refund

We will cover reasonable replacement shipping costs for confirmed defects.

8. Warranty-Related Issues

If an issue occurs within the warranty period and cannot be resolved through troubleshooting or replacement parts, we may provide a refund or replacement based on product condition, usage, and remaining value.

Warranty does not cover damage caused by:

• Misuse or improper operation

• Unauthorized modification

• Incorrect power supply

• Accidental damage

• Normal mechanical wear resulting from extended or excessive use

9. Partial Refunds & Depreciation

If a returned product shows signs of use, wear, installation, modification, damage, missing parts, missing accessories, missing packaging, or any condition that may affect resale, a partial refund may be issued based on the assessed value after inspection.

For hygiene-sensitive products or components, if the item has been used, opened, unsealed, or otherwise cannot be safely resold, a refund may not be available unless the issue is due to a verified defect or otherwise required by applicable law.

10. Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• Verified defect
• Shipping damage
• Incorrect item shipped

Customers are also responsible for any customs duties, taxes, clearance fees, storage fees, or other related charges incurred during the return process, unless otherwise required by applicable law.

We recommend using a trackable shipping method, as we cannot be responsible for lost return shipments.

11. Inspection & Processing

All returned items will be inspected upon arrival. Refund approval is subject to inspection results.

Refunds will be processed to the original payment method within 3 business days after approval. Bank processing times may vary (typically 3–8 business days).

12. Shipping Fees & Duties

Original shipping fees are non-refundable unless the return is due to our error or otherwise required by applicable law.

For non-defective returns, including change-of-mind returns, any shipping fees, customs duties, taxes, clearance fees, storage fees, or other related charges are the responsibility of the customer and may not be refunded.

In rare cases where additional charges are imposed due to incorrect information provided by the customer, failure to complete required customs clearance, refusal of delivery, or special service requests, such charges are non-refundable.

13. Delivery Issues

13.1 Refused or Undeliverable Shipments

If a package is refused, returned due to an incorrect or incomplete address provided by the customer, or cannot be delivered due to recipient-related reasons, such as repeated absence, failure to respond to the carrier, failure to complete customs clearance, failure to provide required customs information, failure to pay applicable duties or taxes, or failure to comply with local import regulations, the carrier or customs authority may hold, return, abandon, dispose of, or destroy the package according to local policies.

In such cases, the customer may be responsible for any additional shipping, return shipping, storage, customs, clearance, handling, or related fees.

If the package is returned to us, a refund may be issued after inspection, minus original shipping and handling costs, return shipping costs, customs-related charges, payment processing fees, and any other non-refundable fees, where permitted by applicable law.

If the package is abandoned, disposed of, destroyed, unrecoverable, or otherwise cannot be returned to us, we may not be able to offer a refund or reshipment.

13.2 Packages Marked as Delivered

If the carrier confirms delivery to the shipping address provided in the order, the shipment is generally considered completed.

If a delivered package cannot be located, customers should first check nearby delivery locations, household members, building management, front desk, parcel lockers, neighbors, and any safe-place delivery areas. Customers should also contact the local carrier as soon as possible to request a delivery investigation or proof of delivery.

MiraBotX may assist by reviewing available shipping information, but refunds, replacements, reshipments, or other resolutions are not guaranteed and will be reviewed on a case-by-case basis.

14. Fraud & Abuse Prevention

We reserve the right to refuse returns or refunds in cases of suspected abuse, fraudulent claims, excessive return behavior, or violation of our policies.

15. Discretion Clause

MiraBotX reserves the right to determine the appropriate resolution, including repair, replacement, store credit, or refund, depending on the circumstances of each case.

16. Contact Us

For return or refund inquiries, please contact our support team via the Contact Form.