Refund Policy

At MiraBotX, we want the return and refund process to be clear, fair, and straightforward.

This Refund Policy explains how we handle order cancellations, non-defective returns, products that arrive damaged or non-functional, and refund processing.

Product defects or abnormal failures that arise after delivery and fall within an applicable warranty period are handled under our Warranty Policy. Delivery, tracking, customs, and undeliverable shipment matters are covered in our Shipping Policy.

1. Order Cancellation

Cancellation Before Dispatch

Orders may be cancelled before dispatch.

If the payment provider does not refund its original transaction fee, the non-refundable payment-processing fee — typically approximately 4.5%–5% — may be deducted from the refund.

These fees are charged by the payment provider and are not retained by MiraBotX.

Because orders may enter fulfillment shortly after confirmation, please contact us as soon as possible if you wish to cancel an order.

Cancellation After Dispatch

Once an order has been dispatched, it can no longer be cancelled.

After delivery, an eligible product may still be submitted for return under the conditions below.

2. Return Authorization

Please contact MiraBotX before returning any product.

All returns must receive prior approval from MiraBotX Support. We will provide the appropriate return instructions and, where applicable, a Return Merchandise Authorization (RMA).

Please do not send a product back to the address shown on the original shipping package unless MiraBotX specifically instructs you to do so.

Because international orders may use different fulfillment and return locations, unauthorized returns may result in delays or additional costs.

3. Non-Defective Returns

MiraBotX generally offers a 7-day return period from the date of delivery for eligible non-defective products.

Where a longer mandatory statutory withdrawal or return period applies to an order, the applicable mandatory period will be honored.

To qualify for a standard non-defective return, the following conditions generally apply:

• The product is unused and remains in its original condition.

• There are no signs of use, wear, installation, modification, or customer-caused damage.

• All originally supplied parts, accessories, cables, packaging, and other components are included.

• The returned product passes inspection after arrival.

The return period begins on the date the carrier confirms delivery.

Return approval must be obtained before the product is shipped back.

Bundles & Promotional Items

If an order was purchased as a bundle or included a complimentary promotional item, all included items should normally be returned together in eligible condition.

If a bundle component or promotional item is not returned, its standalone selling price or the value stated for the promotion at the time of purchase may be deducted from the refund.

Refunds are calculated based on the amount actually paid after any discounts, coupons, or promotional adjustments.

Relationship to Warranty Coverage

The 7-day non-defective return period does not limit applicable warranty coverage.

If a product defect or abnormal failure is reported after the non-defective return period but still falls within the applicable warranty period, the issue may still be covered under our Warranty Policy.

4. Hygiene-Sensitive & Consumable Items

For hygiene and safety reasons, the following products are generally not eligible for change-of-mind returns once opened, unsealed, or used:

• Sleeves and other hygiene-sensitive receiver components

• Lubricants

• Cleaners

• Other consumable or care products

Products that have already been used, installed, modified, or damaged by the customer may also be ineligible for a standard non-defective return.

These restrictions do not prevent customers from requesting support for a confirmed initial defect or another issue covered under the applicable Warranty Policy or product support terms.

5. Costs & Deductions for Non-Defective Returns

Approved non-defective or change-of-mind returns may be subject to a restocking, inspection, repackaging, and handling fee of up to 20% of the applicable product value, depending on the condition of the returned product and the work required to inspect and restore it for resale.

The customer is responsible for return shipping costs for a non-defective return.

If the original order included a separately charged shipping fee, that original shipping fee is generally non-refundable.

If the payment provider does not refund its original transaction fee, the non-refundable payment-processing fee — typically approximately 4.5%–5% — may also be deducted from the refund.

We recommend using a trackable return shipping method.

The customer is responsible for the return shipment until it is received at the return location specified by MiraBotX.

Where a mandatory statutory withdrawal or return right applies, deductions will be limited to those permitted under the applicable mandatory requirements.

6. Products That Arrive Damaged, Incorrect, Incomplete or Non-Functional

Please inspect your order after delivery.

If your order:

• Arrives damaged during shipping

• Contains an incorrect item

• Is missing an item or component

• Contains a product that does not function properly upon arrival

please contact MiraBotX within 7 days of delivery where possible.

We may ask for your order number and relevant photos or videos so that we can understand the issue and provide the most appropriate solution.

After verification, MiraBotX Support will normally first try to resolve the issue in the most practical way available.

Depending on the nature of the problem, this may include:

• Technical troubleshooting

• Replacement of the affected part or module

• Shipment of a missing or correct item

• An appropriate repair solution

If the issue cannot reasonably be resolved through these measures, MiraBotX may arrange an appropriate return, product replacement, or refund.

For a verified shipping error, shipping damage, or initial product defect:

• No restocking fee will be charged.

• MiraBotX will provide appropriate shipping arrangements where a return or replacement shipment is required.

If a product defect or abnormal failure is discovered after this initial 7-day period, it may still be eligible for support under the applicable Warranty Policy.

Please do not return any product unless instructed to do so by MiraBotX Support.

7. Issues During the Warranty Period

Product defects or abnormal component failures that arise after initial delivery and fall within the applicable warranty period are handled under the MiraBotX Warranty Policy.

Warranty service does not automatically create a right to return a used product, receive a refund, or receive a whole-product replacement.

Please refer to our Warranty Policy for applicable warranty periods, coverage, exclusions, claim requirements, and available warranty solutions.

8. Return Inspection & Refund Amount

Returned products are inspected after arrival.

For an approved non-defective return that meets the return conditions, the refund will be calculated after any applicable deductions, which may include:

• Restocking, inspection, repackaging, or handling fees

• Non-refundable payment-processing fees

• Original shipping charges, where applicable

• The value of missing bundle components or promotional items

If a returned product does not meet the standard return eligibility requirements, MiraBotX may contact the customer before determining the next step.

Where appropriate, the product may be returned to the customer.

If MiraBotX agrees to accept a return as an exception despite signs of use, installation, missing components, damage, or other loss of resale value, the refund may be reduced to reflect the actual condition and loss of resale value of the returned product.

Hygiene-sensitive products that cannot safely be resold may not be eligible for a refund unless the return relates to a verified product defect.

9. Refund Processing

Approved refunds are normally processed to the original payment method within 3 business days after final approval.

Where a product must first be returned, final approval normally occurs after the returned product has been received and inspected.

After MiraBotX submits the refund, the payment provider, card issuer, or bank may require additional time to post the funds to the customer’s account.

This typically takes approximately 3–8 business days, although actual processing times vary by payment provider and financial institution.

MiraBotX cannot control processing time after the refund has been submitted to the payment provider.

10. Delivery-Related Returns

Delivery-related issues are governed by our Shipping Policy.

If a shipment is returned to MiraBotX because delivery failed due to an action or omission on the recipient’s side, any eligible refund may be reduced by the actual non-refundable costs directly associated with that failed delivery.

These may include applicable shipping, return shipping, storage, redelivery, or handling costs.

Please refer to our Shipping Policy for detailed information regarding delivery, tracking, customs clearance, refused or unclaimed shipments, and delayed or lost shipments.

11. Fraud & Policy Abuse

To protect both customers and MiraBotX from fraudulent or abusive transactions, we may decline a return or refund request where there is reasonable evidence of:

• Fraudulent activity

• Deliberately false or misleading information

• Unauthorized payment activity

• Intentional product damage or manipulation

• Repeated or deliberate abuse of the return or refund process

If additional verification is reasonably required, refund processing may be temporarily paused while the relevant information is reviewed.

This section is intended to address clear cases of fraud or policy abuse and does not affect legitimate return, refund, or warranty claims.

12. Consumer Rights

This Refund Policy describes the commercial return and refund terms provided by MiraBotX.

Nothing in this policy excludes or limits any rights that cannot legally be excluded or limited.

13. Policy Updates

MiraBotX may update this Refund Policy from time to time.

Future changes will apply prospectively and will not retroactively reduce the commercial return or refund terms already applicable to an eligible order.

14. Contact Us

For order cancellations, non-defective returns, or refund and payment-related questions, please contact MiraBotX through our Contact Us page.

For:

• Shipping damage

• Missing or incorrect items

• Products that arrive non-functional

• Technical issues

• Warranty-related problems

please use our Support Request page.

Please include your order number and relevant information so that we can review your request efficiently.