MiraBot is a ready-to-use interactive motion system developed with reference to OSR-style multi-axis motion technology.

Compared with typical DIY OSR builds, MiraBot focuses on improved stability, safety, appearance, internal structure, and ease of use.

To make the experience easier for beginners, we also provide dedicated software such as MiraPlay AiO and MiraPlay Web, along with official MiraBot firmware.

Depending on the app version, firmware, and device setup, you can use features such as VR video synchronization, gesture control, motion recording, custom motion playback, and selected online / remote play workflows.

MiraBot is designed to support common OSR / T-Code-compatible workflows, so many OSR-compatible tools and platforms can be used with MiraBot.

However, actual compatibility may vary depending on the software, plugin version, firmware version, connection method, and user configuration.

Some third-party software may also be designed for specific devices, custom firmware, or particular connection methods.

We recommend checking the software requirements and supported connection methods before use.

MiraBot S6 is an upgraded model developed with reference to the SR6-style multi-axis structure, with improvements in stability, usability, and finished-product design.

It features a modular design, allowing you to attach add-on modules such as Twist, T-Valve, and MiraLube, depending on your model and setup.

MiraBot S6 is designed to work with many SR6 / OSR-compatible T-Code workflows, including common Funscript-based playback setups.

Please note that compatibility may vary depending on the software, firmware version, connection method, and configuration.

The best option depends on how you plan to use it.

MiraBot Lite: Compact, beginner-friendly, and easy to start with. It is suitable for first-time MiraBot / OSR-style device users or those who want a simpler setup that does not take up much space.

MiraBot S6: A higher-end model designed for more advanced multi-axis motion, greater expandability, and a more complete experience.

If you are new to this type of device, MiraBot Lite is a good starting point. If you want more advanced motion and expansion options, MiraBot S6 is the better choice.

MiraBot Lite is developed with reference to OSR2+-style 3-axis motion and is designed to work with many OSR2+ / T-Code-compatible workflows.

It has been redesigned to be more compact and easier to handle, while reducing mechanical interference found in some traditional DIY-style structures.

As a result, it offers improved stability, quieter operation, and a smoother user experience compared with typical DIY builds.

Please note that actual compatibility may vary depending on the software, firmware, connection method, and configuration.

No. MiraBot Lite uses official MiraBot firmware developed for its hardware and connection environment.

Installing third-party or unsupported firmware may cause malfunction, connection failure, or device damage.

Please use MiraBot Lite with the standard official firmware unless otherwise instructed by our support team.

MiraBot S6 is designed to be compatible with many SR6 / OSR-style T-Code workflows, but we recommend using the official MiraBot firmware for the best compatibility with MiraPlay AiO, MiraPlay Web, and official support.

Installing third-party firmware may disable certain official software features or cause unexpected behavior.

Please note that startup failures, connection issues, or malfunctions caused by third-party firmware are not covered under the 30-day free replacement warranty.

Paid repair or recovery service may be available depending on the situation.

Yes. MiraBot is designed to work with many OSR-compatible tools and platforms through T-Code-based workflows.

MiraBot is available with either Bluetooth LE firmware or Wi-Fi firmware. Both versions provide the same mechanical performance; the difference is the wireless connection method.

USB Type-C wired connection is available for PC workflows. Wireless connection depends on the firmware version and device configuration.

Bluetooth LE is mainly used with MiraPlay AiO, while the Wi-Fi firmware supports UDP workflows and, with supported firmware versions, WebSocket connection for MiraPlay Web wireless use.

For maximum compatibility with third-party software, USB connection is still recommended unless the software specifically supports MiraBot’s wireless connection method.

Yes. MiraBot can be used with Virt-a-Mate (VaM) through OSR / T-Code-compatible plugins such as ToySerialController.

For VaM workflows, MiraBot can be connected by USB. If you are using the Wi-Fi firmware and the relevant software environment supports UDP, Wi-Fi UDP connection may also be used.

Bluetooth LE is not directly supported by VaM / ToySerialController.

You can find MiraPlay AiO by searching for “MiraPlay AiO” on the App Store or Google Play.

It can be downloaded and installed from there.

For detailed instructions on how to use the app, please refer to the User Guide page on our website.

At present, MiraBot customers can use the main features of MiraPlay AiO and MiraPlay Web without an additional subscription.

Some online or server-based features, such as Remote Play, may be subject to usage limits or future adjustments depending on service availability.

If any paid or limited server-based features are introduced in the future, we will announce them clearly in advance.

If you already own a compatible ESP32-based OSR device, you may be able to use it with MiraPlay AiO through its native Wi-Fi UDP implementation or by flashing compatible MiraBot firmware.

Please follow the official guide carefully, as compatibility may vary depending on the controller, wiring, firmware, and device configuration.

Possible causes of display issues may include unstable internet connection, browser settings, cached files, or ongoing system updates and maintenance on our website.

Please check the following:

• Make sure you are connected to a stable internet network.
• Use the latest version of Google Chrome, Microsoft Edge, Safari, or another modern browser.
• Clear your browser’s cache and cookies, then try accessing the site again.

If the issue persists after trying the steps above, please contact us via the Contact Us Form.

We will check the situation and assist you accordingly.

After your order is confirmed and once the item has been shipped, our system will automatically send you an order confirmation email and a shipping notification email.

If you do not receive the email, please check the following:

• Make sure the email is not in your spam or junk folder.
• Check that your spam filter settings have not blocked emails from MiraBotX or our support email address, such as service@mirabotx.co.jp.
• Ensure that the email address you registered is correct.

If your email address was entered incorrectly, please contact us via the Contact Us Form with the correct information.

If you wish to have the confirmation email resent, feel free to contact us as well.

If you cannot log in, please check the following:

• Make sure your email address and password are entered exactly as registered.
• Passwords are case-sensitive.
• Please avoid extra spaces before or after the text.

If you still cannot log in after confirming the above, please contact us through the Contact Us Form.

We will check your account status and assist you.

If you wish to delete your account, please contact us via the Contact Us Form with your request for account deletion and your registered user ID.

To prevent accidental deletion of personal information, we will send a confirmation email to your registered email address.

Once we receive your confirmation reply, your account and related member information will be deleted within 3 business days where technically and legally possible.

Please note that certain order, payment, tax, or compliance records may need to be retained for the period required by applicable laws and regulations.

By creating an account, you can view your order history more easily and place repeat orders faster.

Registered users may also receive updates, early product information, or occasional special offers.

Our website uses SSL encryption to help protect data transmission, and we handle personal information with care.

We do not sell your personal information.

Your information may only be shared with trusted service providers when necessary for order processing, payment, shipping, customer support, fraud prevention, website security, or when required by law.

For more details, please refer to our Privacy Policy.

Yes. Card payments are processed through secure payment providers using industry-standard encryption and security measures.

Your card details are processed by the payment provider and are not stored on our servers or accessible to our team.

You can complete payment just like a standard online card transaction.

Please review the conditions below before requesting a cancellation.

■ After payment and before shipment

• If payment has been completed but the item has not yet shipped, you may request a cancellation.
• A refund will be issued minus non-refundable payment processing fees charged by the payment provider, typically 4.5%–5%.
• These fees are not retained by MiraBotX and cannot be refunded.

■ After the item has shipped

• If the item has already been shipped when you contact us, it may be returned only if the item remains unopened and eligible for return.
• Please send the item back to the address provided by our support team after receiving return approval.
• Once we receive and inspect the return, your refund will be processed according to our return policy.
• In this case, return shipping costs and any applicable refund or restocking fees are generally the customer’s responsibility.

For operational reasons, we are unable to modify, add, remove, or cancel items once an order has been confirmed and processed for fulfillment.

If you wish to request a cancellation, please contact us as soon as possible via the Contact Us Form.

Please carefully review your order details before completing your purchase.

Currently, we do not accept specific delivery date and time requests at the time of order.

If you wish to specify a delivery date or time, please use the tracking number provided in the shipping confirmation email to adjust the schedule directly with the delivery company, where available.

Shipping address changes may be possible before shipment, depending on the order status.

However, payment methods cannot be changed once the order is placed.

If you need to change the payment method, you may need to cancel the current order and place a new one.

Order details can only be modified before the item is shipped, so please contact us via the Contact Us Form as soon as possible if you need to make changes.

You can request product changes before the item has been shipped. Please review the following conditions before submitting your request.

■ Conditions for Changes

• Changes can only be made if the item has not yet been shipped or processed for fulfillment.

■ How to Request a Change

• If you would like to change your order, please contact us through the Contact Us Form and clearly state the details of your requested change.

■ In Some Cases

• Depending on the timing and the requested changes, we may ask you to cancel your current order and place a new one.

We appreciate your understanding and cooperation in such cases.

Product changes can only be accepted before shipment, so please contact us as early as possible if you wish to make any changes.

We currently accept major credit and debit cards, including Visa, MasterCard, JCB, American Express, and Discover, as well as PayPal.

Available payment methods may vary depending on your country, currency, and checkout environment.

Yes. All items are shipped in plain cardboard boxes or bags, ensuring that the contents are not visible from the outside.

No product names will be shown on the shipping label.

In most cases, no additional fees are required.

The total amount paid at checkout, including product price and shipping fee, is intended to cover the full cost from dispatch to delivery.

However, please note:

• Customs policies may change depending on the destination country.
• In rare cases, additional charges may apply due to local regulations, customs procedures, remote-area delivery, or special delivery requirements.

If you have specific concerns or requests, we recommend contacting us in advance via the Contact Us Form.

Additionally, if there are any policy changes affecting your order, we will typically display a notice at checkout when selecting your country or region.

In urgent or exceptional cases, we may also notify you via email.

Most orders are shipped from our Asia fulfillment center in Hong Kong.

For certain orders in Japan, items may be shipped from our Osaka warehouse, depending on stock availability, to ensure faster delivery.

Processing time: Orders are typically shipped within 2 business days after placement.

Delivery time: Delivery time varies depending on the destination country, local courier service, and customs conditions.

Estimated delivery times for each region can be found on the “Shipping & Fees” page in the website footer.

Please note:

• Delivery times are estimates and are not guaranteed delivery dates.
• Delays may occur due to customs clearance, local courier conditions, weather, public holidays, or other factors outside our control.

If the package cannot be delivered due to reasons such as absence, incorrect address, failure to complete customs procedures, or refusal of receipt, the shipment may be returned to us once the carrier’s holding period has expired.

In this case, the customer may be responsible for the original shipping cost, return shipping cost, and any additional handling fees charged by the carrier.

If you wish to have the order resent, an additional reshipping fee may apply.

Thank you for your understanding.

Yes. After your order is shipped, we will send you a shipping confirmation email with a tracking number.

You can check the delivery status by clicking the tracking link included in the email.

If you have a registered account, you can also log in to our website and check the shipping status directly from the order history page, where available.

Please note:

• The timing of tracking number availability may vary depending on the destination country and carrier.
• In many cases, tracking updates become available after the package arrives in your country or is processed by the local carrier.

We currently ship to the United States, Canada, Japan, South Korea, Australia, New Zealand, and most European countries.

The full list of available destinations can be found in the “Country / Region” dropdown at checkout.

Please note that shipping availability may change due to logistics conditions, customs policies, or local regulations.

If your country is not listed, feel free to contact us via the Contact Us Form for confirmation.

If the product you received has a problem, please contact our support team through the Contact Us Form as soon as possible.

Please provide your order number, the email address used for the order, and a brief description of the issue. Photos or videos are also helpful when available.

For eligible MiraBot products used under normal conditions, warranty support may be available for up to 30 days from delivery.

Depending on the nature of the issue and the verification results, we may provide troubleshooting support, replacement parts, or product replacement as appropriate.

Please note that issues such as shipping damage, incorrect items, or apparent initial defects should be reported promptly after delivery so that we can review and handle them properly.

For full details, please refer to our Refund Policy and Warranty Policy.

If an issue occurs after the warranty period, please still feel free to contact our support team through the Contact Us Form.

While free warranty service may no longer apply, we may still be able to help depending on the nature of the issue. Support may include:

• Troubleshooting guidance
• Replacement parts availability
• Paid replacement options for certain components
• Other practical after-sales support where possible

Please note that the service life of certain high-load mechanical components may vary depending on usage conditions, motion settings, load, maintenance, and overall frequency of use.

Even outside the warranty period, we will do our best to provide a reasonable and practical support solution whenever possible.

If you wish to request a return for a non-defective item, please contact our support team in advance through the Contact Us Form within 7 days of delivery.

Return requests may be accepted only if all of the following conditions are met:

• The product is unused and in original condition.
• All accessories, packaging, and components are included.
• There are no signs of wear, installation, modification, or damage.
• The item passes inspection after it is returned.

Please do not send any item back without prior approval. An RMA (Return Merchandise Authorization) may be required, and returns sent without approval may be refused.

Please also note:

• Used or installed products may not be eligible for return.
• Consumables, hygiene-related components, customized items, and clearance or final sale items are generally not returnable unless defective.
• Approved non-defective returns may be subject to a restocking fee of up to 15%.
• Original shipping fees are non-refundable unless the return is due to our error.
• Return shipping costs are generally the customer’s responsibility unless the return is due to a verified defect, shipping damage, or an incorrect item sent by us.

If your request is approved, we will provide the return instructions and next steps.

For full details, please refer to our Refund Policy.

For verified defects, shipping damage, or incorrect items caused by our side, we will cover reasonable return or replacement shipping costs as instructed by our support team.

For returns due to customer preference, shipping costs are generally the customer’s responsibility.

For paid repairs, replacements, or service outside the warranty period, the customer is generally responsible for round-trip shipping costs unless otherwise agreed by our support team.

Please contact us before sending any item back, as returns or repairs sent without prior approval may be refused or delayed.

Certain core drive components are subject to mechanical load and usage intensity, so long-term wear can vary significantly based on operating conditions, motion settings, load, maintenance, and individual usage habits.

For that reason, our warranty focuses on confirmed manufacturing defects, initial defects, and issues verified within the warranty conditions.

Even outside the warranty period, we may still provide practical after-sales support, troubleshooting guidance, and replacement options where possible.

This approach allows us to balance realistic usage conditions while still providing reasonable support to customers.