Frequently Asked Questions

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About Product

What’s the difference between MiraBot and OSR?

MiraBot is a ready-to-use interactive motion system developed with reference to the open OSR/T-Code ecosystem.

Compared with typical DIY OSR builds, MiraBot focuses on a more complete product experience, including refined mechanical structures, integrated electronics, easier setup, and dedicated software support.

We also provide MiraPlay AiO, MiraPlay Web, official firmware, and compatible expansion modules to make multi-axis motion more accessible to both beginners and experienced users.

What’s the difference between MiraBot S6 and SR6? Are they compatible?

MiraBot S6 is a refined multi-axis device based on the SR6-style motion architecture, with improvements in mechanical design, electronics, usability, and modular expansion.

Depending on the configuration, S6 supports up to six motion axes: Stroke, Roll, Pitch, Surge, Sway, and Twist.

MiraBot S6 is designed to work with many SR6/OSR-compatible T-Code workflows, including common Funscript-based playback applications.

Actual compatibility may depend on the software, firmware version, connection method, and configuration.

Which should I choose: MiraBot Lite or S6?

Both models support multi-axis motion, but they are designed for different needs.

MiraBot Lite is compact, lightweight, and easier to handle. It supports three core motion axes, with optional Twist for up to four axes. It is a good choice for users who prefer a smaller and simpler setup.

MiraBot S6 is designed for more advanced multi-axis experiences, offering additional motion axes, greater expandability, and more flexible mounting and accessory options.

If you prefer a compact introduction to multi-axis devices, Lite is a good starting point. If you want more advanced motion capabilities and expansion options, S6 may be a better fit.

Is MiraBot Lite compatible with OSR2+?

MiraBot Lite is developed with reference to the OSR2+-style motion architecture and supports many OSR2+/T-Code-compatible workflows.

It features a compact mechanical design with refinements intended to improve stability, reduce mechanical interference, and simplify everyday use.

Compatibility may vary depending on the software, firmware, connection method, and device configuration.

Do I need a PC to use MiraBot?

Not necessarily.

MiraBot can be used with MiraPlay AiO on a compatible smartphone or tablet for supported wireless control, video synchronization, and other available features.

A PC may still be useful or required for certain activities, including initial device configuration, firmware maintenance, specific third-party software, and advanced workflows.

Please refer to the User Guide for setup instructions appropriate to your device and firmware version.

How do I choose the correct Receiver size?

MiraBot offers different Receiver options to accommodate compatible sleeves of different dimensions.

For the Twist Open Receiver, the available inner diameters are 68 mm and 82 mm, with 68 mm being the standard option.

Please check the dimensions of your intended sleeve before ordering.

If you require a different Receiver size from the default configuration, please select the available option on the product page or specify your requirement in the order notes where instructed.

For compatibility questions, feel free to contact us before placing your order.

What power adapter should I use?

MiraBot devices should be powered using the supplied power adapter or an officially approved equivalent.

The standard power requirements are:

  • MiraBot S6: DC 6V / 8A
  • MiraBot Lite: DC 6V / 6A
  • Twist Heated Receiver: Separate USB 5V / 2A power supply

The Twist Heated Receiver uses an independent USB power connection and should not be connected directly to the MiraBot main power input.

Always check the specifications of your particular model and accessory before connecting an alternative power supply.

Using an incorrect voltage, polarity, or incompatible power source may damage the device and may affect warranty coverage.

Can I use third-party firmware on MiraBot devices?

We recommend using official MiraBot firmware for the best compatibility with MiraPlay software and supported device functions.

Third-party firmware designed for other OSR devices may not be fully compatible with MiraBot hardware. Installing incompatible firmware may cause connection issues, incorrect operation, or device damage.

Using third-party firmware does not automatically void the warranty. However, damage or malfunction caused by unsupported or improperly installed firmware may not be covered.

If you are unsure about firmware compatibility, please contact MiraBotX Support before making changes.

Can I use third-party sleeves, mounts, or accessories?

MiraBot supports a range of interchangeable accessories and mounting options, depending on the device model and configuration.

However, compatibility with third-party accessories is not guaranteed. Dimensions, mounting requirements, weight, and mechanical clearance may vary.

Please check the specifications of your device and the accessory before use.

Damage caused by incompatible accessories, excessive loads, or improper installation may not be covered under warranty.

Can I replace or repair MiraBot components myself?

MiraBot devices are designed with replaceable and serviceable components.

Many parts, including certain servos, gears, and mechanical components, can be replaced without replacing the entire device.

We provide replacement parts, guides, and technical assistance where available.

If your device is under warranty, please contact MiraBotX Support before performing repairs. Inspection, adjustment, or component replacement carried out according to our support instructions will not, by itself, void the remaining warranty.

About Software

Can MiraBot be used with OSR-compatible software?

Yes. MiraBot is designed to support many OSR/T-Code-compatible applications and workflows.

Depending on the software and configuration, these may include Funscript players, multi-axis control tools, VR applications, and supported game integrations.

However, some third-party applications require specific firmware, plugins, connection methods, or device settings.

Please check the requirements of the software you intend to use.

You can explore supported workflows on our Related Software page.

Does MiraBot support Funscript and multi-axis scripts?

Yes. MiraBot supports standard Funscript playback as well as multi-axis scripts through compatible software.

You can use MiraPlay AiO, MiraPlay Web, or supported third-party applications such as MultiFunPlayer to synchronize device motion with video content.

When a video only has a single-axis Funscript, additional motion axes may be controlled through supported motion-generation or customization features, depending on the software.

Scripts and compatible video content can be obtained separately from community resources such as EroScripts.

Can MiraBot be used with VR headsets and SexLikeReal / DeoVR?

Yes. MiraBot supports several VR playback workflows, including compatible environments using Meta Quest, SexLikeReal, DeoVR, and HereSphere.

Depending on the application and device configuration, synchronization may be handled through MiraPlay, a supported Bluetooth connection, or third-party software.

MiraBot also supports SLR-compatible Bluetooth mode on supported firmware, allowing direct connection with compatible SexLikeReal / DeoVR environments.

The available connection methods and supported functions may vary depending on the VR headset, application version, and firmware configuration.

Is MiraBot compatible with Virt-a-Mate (VaM)?

Yes. MiraBot can be used with Virt-a-Mate through compatible OSR/T-Code plugins, such as ToySerialController.

USB serial connection is a common option for this workflow. Wi-Fi UDP may also be available when supported by the firmware and software configuration.

Bluetooth LE is not directly supported by every VaM plugin, so please check the connection requirements before use.

What connection methods does MiraBot support?

Depending on the device model and firmware version, MiraBot supports:

  • USB Type-C: For compatible wired PC workflows
  • Wi-Fi: For supported network control, including UDP and compatible WebSocket workflows
  • Bluetooth LE: For direct wireless connections with compatible applications
  • SLR-compatible Bluetooth mode: For supported SexLikeReal / DeoVR connection workflows

Available connection methods and functions depend on the firmware, application, and device configuration.

Please refer to the User Guide for connection instructions appropriate to your device.

Do I need to reinstall firmware to switch between Wi-Fi and Bluetooth?

No. MiraBot Firmware v1.3.0 and later supports both Wi-Fi and Bluetooth LE within the same firmware.

To switch modes on current S6 and Lite devices, connect MiraBot to MiraPlay Web via USB, then go to More → Wireless Settings.

You can select Wi-Fi or Bluetooth LE and enable SLR-compatible Bluetooth mode when needed.

Only one wireless mode can be active at a time. If your device is running older firmware, an update may be required.

For instructions, please refer to our Wireless Connection Guide.

How do I install and use MiraPlay AiO?

MiraPlay AiO is available for supported mobile devices through the App Store, Google Play, or other official download channels provided by MiraBotX.

For installation, device connection, video playback, and control instructions, please visit our MiraPlay AiO page or User Guide.

Feature availability may vary depending on your app version, operating system, device, and connection method.

Does it cost anything to use MiraPlay?

MiraBot customers can currently use the main features of MiraPlay AiO and MiraPlay Web without an additional subscription.

Compatible third-party OSR devices can also access supported MiraPlay functionality, subject to the current software version and access conditions.

Some online, remote, or server-based services may have usage limitations or be adjusted as the software develops.

If future changes introduce paid features or revised access conditions, we will provide information through our official channels.

What is the difference between MiraPlay AiO, MiraPlay Web, and Motion Studio?

These applications serve different purposes.

MiraPlay AiO is designed primarily for mobile use, including wireless device control, video synchronization, VR playback, gesture-based control, and other supported features.

MiraPlay Web provides browser-based playback, device configuration, and compatible PC or VR workflows.

Motion Studio focuses on creating, editing, organizing, and customizing multi-axis motion for supported devices and integrations.

Depending on your intended use, you can use these applications separately or together.

For more information, visit Related Software.

Is MiraPlay AiO being updated?

Yes. We continue to improve MiraPlay AiO based on user feedback.

A major interface and usability update has been announced, with planned improvements to device setup, everyday operation, motion controls, and supported playback workflows.

For the latest release information and upcoming features, please follow our MiraPlay AiO development update and official announcements.

Features under development are not necessarily available in the current public version.

About Using This Site

What should I do if the website does not display correctly?

Website display issues may occasionally be caused by browser settings, cached files, unstable network connections, or temporary maintenance.

Please try:

  • Checking your internet connection
  • Using an updated version of Chrome, Edge, Safari, or another modern browser
  • Refreshing the page or opening it in a private browsing window
  • Clearing the browser cache if necessary

If the issue continues, please contact us through the Contact Us page.

I didn't receive an order confirmation or shipping email. What should I do?

Order confirmation emails are normally sent after an order is successfully placed. A separate shipping notification is sent after dispatch.

If you have not received an expected email:

  • Check your spam or junk folder
  • Search for messages from MiraBotX
  • Make sure your checkout email address was entered correctly
  • Check whether your email provider has blocked the message

If necessary, contact us with your order details so we can help verify the status or resend available information.

I can't log in. What should I do?

Please check that your registered email address and password are correct.

Passwords are case-sensitive, so make sure there are no extra spaces or typing errors.

If you still cannot log in, please contact us through the Contact Us page.

How can I delete my account?

If you wish to delete your MiraBotX website account, please submit a request through our Contact Us page using your registered email address.

We may ask you to verify account ownership before processing the request.

Account-related personal information will be handled in accordance with our Privacy Policy and applicable record-retention requirements.

Certain order, payment, tax, or compliance records may need to be retained where required.

What are the benefits of creating an account?

Creating a MiraBotX account can make it easier to:

  • View your order history
  • Check available order information
  • Manage account details
  • Place repeat orders

Registered users may also receive relevant product information or special offers, depending on their communication preferences.

How do you manage my personal information?

MiraBotX uses secure connections and appropriate security measures to help protect customer information.

We do not sell personal information.

Information may be shared with relevant service providers when necessary for payment processing, order fulfillment, delivery, support, fraud prevention, and other legitimate business operations.

For more information, please refer to our Privacy Policy.

About Orders

Is it safe to use a credit card for payment?

Payments are processed through secure third-party payment providers.

MiraBotX does not store complete credit or debit card information on its own servers.

Available payment options are displayed during checkout and may vary depending on your country, currency, and payment environment.

What payment methods are available?

MiraBotX accepts major international credit and debit cards, including Visa, Mastercard, JCB, American Express, and Discover, as well as PayPal where available.

Actual payment methods may vary depending on the customer's country, currency, and checkout environment.

Please refer to the available options displayed during checkout.

Can I cancel my order?

Before dispatch

Orders may be cancelled before shipment.

If the payment provider does not refund its original transaction fee, a non-refundable payment-processing fee, typically approximately 4.5%–5%, may be deducted from the refund.

These fees are charged by the payment provider and are not retained by MiraBotX.

After dispatch

Once an order has been dispatched, it can no longer be cancelled.

After delivery, the product may still be eligible for a return under the conditions of our Refund Policy.

Please contact us as soon as possible if you wish to cancel an order.

Can I change my shipping address, delivery time, or payment method after ordering?

Shipping-address changes may be possible before dispatch, depending on the order and fulfillment status.

After dispatch, address changes may not be possible.

We cannot normally guarantee a specific delivery date or time. Once the shipment reaches the local carrier, you may be able to request delivery rescheduling or pickup directly from that carrier.

Payment methods generally cannot be changed after an order is placed. You may need to cancel the existing order and place a new one if a different payment method is required.

Please contact us as early as possible if you need assistance.

Can I change the products or accessories in my order?

Order changes may be possible before the order has been processed for fulfillment or dispatched.

Once fulfillment processing has begun, modifications may no longer be possible.

Depending on the requested changes and the order status, we may ask you to cancel the existing order and place a new one.

Please contact us as soon as possible with your order number and requested changes.

Can I return a product if I change my mind?

MiraBotX generally offers a 7-day return period from delivery for eligible non-defective products, subject to the conditions of our Refund Policy.

The product must generally be unused, in its original condition, and include all originally supplied components and accessories.

Products that have been used, installed, modified, or damaged may not qualify for a standard non-defective return.

Approved non-defective returns may be subject to:

  • Return shipping costs
  • Restocking, inspection, repackaging, or handling fees of up to 20% of the applicable product value
  • Non-refundable payment-processing fees, where applicable
  • Other eligible deductions described in the Refund Policy

Hygiene-sensitive products, including opened or used sleeves and consumables, are generally not eligible for change-of-mind returns.

Where mandatory consumer rights apply, the relevant legal requirements will be respected.

Please contact MiraBotX before returning any product. Unauthorized returns may cause delays or additional costs.

For complete terms, please read our Refund Policy.

About Shipping

Where are MiraBot products shipped from?

MiraBotX orders are currently dispatched from our fulfillment facility in China.

International shipments are generally routed through Hong Kong before continuing to the destination country.

Depending on the shipping route and logistics provider, tracking information may initially appear in China, Hong Kong, or only after the shipment reaches the destination country.

For more information, please see our Shipping Policy.

How long does it take to process and deliver an order?

In-stock orders are normally dispatched within 2 business days after order and payment confirmation.

Estimated transit times after dispatch are generally:

  • Japan, South Korea, Taiwan: 5–10 calendar days
  • United States & Canada: 12–20 calendar days
  • UK & major European destinations: 12–20 calendar days
  • Australia & New Zealand: 14–20 calendar days
  • Other supported destinations: Varies

Pre-orders, customized products, or temporarily unavailable products may require additional processing time.

Delivery times are estimates and may vary due to customs clearance, local carriers, weather, holidays, and other logistics conditions.

For current information, please see our Shipping Policy.

Do you offer free shipping?

Selected products, bundles, or promotions may include Free Standard Shipping.

Where free shipping applies, it will be clearly indicated on the applicable product page or during checkout.

For other orders, shipping costs are calculated and displayed before payment is completed.

Is the packaging discreet?

Yes. MiraBotX uses plain, discreet outer packaging to help protect customer privacy during delivery.

The contents are not visible from the outside, and the outer packaging does not display adult-related product names or explicit descriptions of the product's intended use.

We also aim to minimize unnecessary product-identifying information inside the package. Product labels, component names, and necessary safety information may still identify the contents.

Product documentation and user guides are available online.

Where shipping or customs descriptions are required, accurate and neutral descriptions are used in accordance with applicable requirements.

For full details, please see our Shipping Policy.

Will I need to pay additional customs duties or import taxes?

For currently supported destinations, standard import duties and taxes are normally covered by our shipping arrangement, so customers generally do not need to pay additional import charges upon delivery.

In rare cases, local customs authorities or carriers may request additional payments due to exceptional circumstances or destination-specific requirements.

If you receive an unexpected customs or tax payment request, please contact MiraBotX before making the payment or refusing delivery, where possible.

We will help verify the charge and determine the appropriate next steps based on the circumstances.

Which countries do you ship to?

MiraBotX ships to selected countries and regions worldwide.

The country and region options available during checkout represent the most current list of supported shipping destinations.

Some locations, including remote islands, overseas territories, and addresses with limited carrier service, may not be supported.

If your location is not available at checkout, please contact us to check whether an alternative option is possible.

How can I track my order?

Once your order has been dispatched, we will send you a shipping confirmation email with the available tracking number or tracking link.

You can use this information to check shipment progress.

Depending on the logistics route, tracking information may not appear immediately, and some international transit stages may not generate public updates.

A temporary gap in tracking information does not necessarily mean the shipment has stopped moving.

What should I do if my order is delayed or tracking has not updated?

First, check the latest tracking information provided in your shipping confirmation email.

If the shipment exceeds the normal estimated transit period without a meaningful tracking update, please contact us with your order number and tracking information.

We will review the available records and contact the logistics provider where necessary.

If the package is awaiting pickup, has a delivery attempt notice, or requires customs information, please contact the local carrier promptly to avoid further delays.

What happens if my package is returned, refused, or left unclaimed?

If a shipment cannot be delivered because of an incorrect address, repeated delivery absence, failure to collect the package, missing customs information, or other recipient-related reasons, additional costs may apply.

Depending on local carrier and customs procedures, an undeliverable shipment may be returned, held, abandoned, or otherwise handled by the carrier.

If the shipment cannot be recovered or returned due to recipient-related circumstances, a refund or reshipment may not be available, depending on the circumstances and applicable requirements.

Please contact us as early as possible if you experience a delivery issue.

For full details, see our Shipping Policy.

After-Sales Support

What should I do if my product arrives damaged, incomplete, or non-functional?

Please contact MiraBotX Support as soon as possible, preferably within 7 days of delivery.

Include your order number, a description of the issue, and relevant photos or videos where available.

After verification, our support team will normally first try to resolve the problem through the most practical available method, such as:

  • Troubleshooting and technical guidance
  • Replacement of the affected part or module
  • Shipment of missing or correct items
  • An appropriate repair solution

If these measures cannot reasonably resolve the issue, another appropriate solution may be considered in accordance with our Refund Policy.

Please do not return any item without prior authorization.

Submit a request through our Support Request page.

How long is the MiraBot warranty?

MiraBotX provides different warranty periods based on the product category.

90-Day Limited Warranty

  • MiraBot devices, including S6 and Lite
  • Original MiraBot power adapters
  • Designated major functional modules, including Twist Module, T-Valve, MiraLube, and Twist Heated Receiver

30-Day Limited Warranty

  • General accessories and mounting components, including Desk Mount and Open Receiver
  • Non-electronic 3D-printed accessories
  • Separately purchased replacement servos and Servo Gear Kits
  • Other eligible general accessories and replacement parts

7-Day Initial Defect Coverage

  • Sleeves and other hygiene-sensitive consumables
  • Lubricants and cleaners
  • Other eligible consumable products

Warranty periods begin from the original delivery date.

Coverage is based on product category, whether an item is purchased separately, included in a bundle, or provided as a promotional gift, unless otherwise stated.

For full details and exclusions, please review our Warranty Policy.

Will I need to return the entire device for warranty service?

Not usually.

MiraBot devices are designed with replaceable and serviceable components.

For verified warranty claims, MiraBotX will generally provide replacement parts or modules, or assist with an appropriate repair, depending on the nature of the issue.

This approach allows many issues to be addressed without the need to ship the entire device internationally.

Please contact MiraBotX Support before disassembling or returning any component.

What happens if an issue occurs after the warranty period?

You can still contact MiraBotX Support after the warranty period has expired.

Depending on the issue, we may be able to provide:

  • Troubleshooting guidance
  • Replacement-part availability
  • Paid replacement or repair options
  • Maintenance and installation assistance

We aim to keep MiraBot devices serviceable through modular components and practical repair solutions wherever possible.

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