Before You Order

Before placing your order, please review the key information below regarding order processing, shipping, packaging, warranty coverage, returns, and payment methods.

For complete terms, please also review our Refund Policy, Warranty Policy, Terms & Conditions, and Privacy Policy.

Order Process

1. Place Your Order

Our online store is available 24/7.

Add your selected items to the cart, enter the required information, and complete checkout using one of the available payment methods.

2. Order Confirmation

After your order has been placed successfully, you will receive an automatic order confirmation email.

If you do not see it, please check your spam or junk folder.

3. Order Processing

Orders are normally processed and dispatched within 2 business days after the order and payment have been confirmed.

Business days do not include Saturdays, Sundays, or public holidays.

If an item requires additional preparation or is temporarily unavailable, a different processing time may be shown on the product page or communicated to you by email.

4. Shipping Confirmation

After dispatch, we will send you a shipping confirmation email with the available tracking information.

Tracking updates may take some time to appear, particularly before the parcel reaches the destination country or is transferred to the local carrier.

5. Delivery

When your package arrives, please check that all items are present and in good condition.

If you notice any damage, missing items, or an incorrect item, please contact us promptly with your order number and relevant photos or videos.

Shipping & Delivery

Shipping Destinations

We currently ship to the United States, Canada, Japan, Taiwan, South Korea, Australia, UK, France, Germany, and selected European countries.

The complete and current list of supported destinations is displayed in the Country / Region field during checkout.

We generally ship to mainland addresses only. Remote islands, overseas territories, and P.O. Box addresses may not be supported.

Shipping Fees

Shipping fees are calculated during checkout based on the destination. The applicable shipping fee will be displayed before payment is completed.

Any free-shipping offer applies only when it is clearly shown on the product page or during checkout.

Estimated Delivery Time

The estimated total delivery time consists of:

Processing Time + Transit Time = Estimated Total Delivery Time

Please allow up to 2 additional business days for order processing before dispatch.

Delivery times are estimates and are not guaranteed. Delays may occur because of customs clearance, local carrier operations, weather, public holidays, or other circumstances outside our reasonable control.

Customs Duties and Import Taxes

In most cases, the total amount paid during checkout is intended to cover the standard cost of shipping, customs duties, and applicable import taxes.

Customers will normally not be required to make a separate duty, VAT, GST, or import-tax payment upon delivery.

In rare cases, additional charges may arise because of local regulations, remote-area delivery, special delivery requirements, incorrect shipping information, or non-standard services requested by the customer.

Tracking and Delivery Information

Please make sure that your recipient name, address, postal code, telephone number, and email address are complete and accurate.

After dispatch, please monitor the tracking status and respond promptly to any request from the local carrier or customs authority.

Additional costs may apply if delivery fails because of an incorrect address, repeated absence, refusal of delivery, failure to respond to the carrier, or incomplete customs procedures.

Discreet Packaging

All products are shipped in plain, discreet outer packaging.

• The contents are not visible from the outside.
• Adult-related product names are not shown on the outer packaging or shipping label.
• Each order is packed carefully to help protect it during transportation.
• Where customs documentation is required, we use a neutral and compliant general product description.

Support When You Need It

If you have any questions after receiving your MiraBot, our support team is available to help.

Many questions involving setup, firmware, connection, installation, or replaceable components can be resolved through appropriate guidance, troubleshooting, replacement parts, repair support, or product replacement.

Our goal is to help you get your MiraBot working properly as quickly and conveniently as possible.

For technical assistance, please submit a Support Request.

Product Warranty

Eligible MiraBot main units, bundled components, expansion modules, and parts are covered by a 30-day limited warranty from the date of delivery.

If a covered defect occurs under normal use, we will review the issue and provide an appropriate solution after verification. This may include troubleshooting, replacement parts, product replacement, or another suitable remedy.

Consumable and hygiene-related items, including sleeves and care products, are eligible for initial-defect support only when the issue is reported within 7 days of delivery.

Minor layer lines or cosmetic variations resulting from the 3D-printing process are not considered defects unless they affect normal product function.

The warranty applies only to the original purchaser. Damage caused by misuse, unauthorized modification, incorrect power supply, excessive force, accidents, water damage, or normal wear is not covered.

For complete coverage and exclusions, please review our Warranty Policy.

Returns & Refunds

Returns for non-defective products may be requested within 7 days of delivery. Items must be unused, in their original condition, and include all original accessories, components, and packaging.

All returns require prior approval from our support team. For approved non-defective returns, customers are responsible for return shipping costs, and a restocking, inspection, or handling fee of up to 15% may apply.

Orders may be cancelled before dispatch. Non-refundable payment-processing fees charged by the payment provider, typically approximately 4.5%–5%, may be deducted from the refund.

If your order arrives damaged, non-functional, or different from the item ordered, please contact us within 7 days of delivery with relevant photos or videos. After verification, we will provide an appropriate solution in accordance with our Refund Policy.

Eligible MiraBot products are also covered by a 30-day limited warranty for defects occurring under normal use. Please review our Warranty Policy for complete coverage and exclusions.

Approved refunds are issued to the original payment method within 3 business days after approval. Your bank or payment provider may require an additional 3–8 business days to post the funds to your account.

For complete eligibility requirements, exclusions, fees, and procedures, please review our Refund Policy.

Payment Methods & Security

We accept major international credit and debit cards, as well as PayPal where available.

The payment methods available for your country, currency, and order will be displayed during checkout.

Payments are processed through secure third-party payment providers. MiraBotX does not store your complete card details.

You will not be charged an additional payment fee by MiraBotX beyond the order total displayed during checkout. Currency-conversion or bank fees independently charged by your payment provider may still apply.

Need Help Before Ordering?

For questions about products, shipping destinations, delivery times, orders, payments, warranty coverage, returns, or refunds, please contact us before placing your order.

For hardware, firmware, software, installation, connection, or troubleshooting assistance, please submit a Support Request.