Before You Order
A few quick things to know before placing your MiraBot order.
We want the ordering process to be clear and straightforward, so you know what to expect before checkout.
Fast Dispatch
In-stock orders are normally dispatched within 2 business days after your order and payment have been confirmed.
If a product is available for pre-order, customized, or requires a different processing time, this will be clearly stated on the product page.
Once your order has been dispatched, you will receive a shipping confirmation email with the available tracking information.
International Shipping
MiraBotX ships to selected countries and regions worldwide.
Orders are dispatched from our fulfillment facility in China and are generally routed through Hong Kong for international delivery.
Typical delivery takes approximately 1–3 weeks, depending on the destination.
Shipping fees are shown during checkout. If a product or promotion includes Free Standard Shipping, this will be clearly indicated before you place the order.
For currently supported destinations, standard import duties and taxes are normally covered by our shipping arrangement, so customers generally do not need to pay additional import charges upon delivery.
For current destinations, delivery estimates, tracking, customs, and other shipping details, please see our Shipping Policy.
Discreet Packaging
Your privacy is important to us.
MiraBot orders are packed in plain and discreet packaging, both externally and internally.
The outer packaging does not display adult-related product names or obvious descriptions of the product’s purpose, and we minimize unnecessary product-identifying information inside the package as well.
Printed user manuals are not included. Setup instructions and product documentation are provided online.
90-Day Warranty for MiraBot Devices
Eligible MiraBot device products, including MiraBot S6 and MiraBot Lite, are covered by a 90-day limited warranty from the date of delivery.
If a verified product defect or abnormal component failure occurs within the applicable warranty period, MiraBotX will provide an appropriate support solution based on the nature of the issue.
Accessories, replacement parts, and consumable products may have different coverage periods.
For complete coverage details, exclusions, and claim requirements, please see our Warranty Policy.
Returns & Order Cancellations
Eligible unused products may generally be returned within 7 days of delivery, subject to the conditions in our Refund Policy.
Hygiene-sensitive or consumable products may have additional return restrictions once opened or used.
Orders may be cancelled before dispatch. If the payment provider does not refund its original transaction fee, the non-refundable payment-processing fee may be deducted from the refund.
If your order arrives damaged, incorrect, incomplete, or non-functional, please contact us promptly so that we can review the issue and provide an appropriate solution.
For complete cancellation, return, and refund terms, please see our Refund Policy.
Secure Payment
Available payment methods are displayed during checkout and may vary depending on your country, currency, and order.
We accept major international credit and debit cards, as well as PayPal where available.
Payments are processed through secure third-party payment providers. MiraBotX does not store your complete credit or debit card details.
The amount shown during checkout is the amount charged by MiraBotX for your order. Your bank or payment provider may separately apply currency-conversion or foreign-transaction fees.
Need Help Before Ordering?
If you are unsure about:
- Which MiraBot model is right for you
- Product or accessory compatibility
- Shipping to your location
- Delivery time
- Warranty coverage
- Returns or payment
please contact us before placing your order.
We will be happy to help you confirm the details you need before purchasing.