Contact Us
Thank you for visiting MiraBotX.
This page is for general inquiries, including product questions before purchase, order-related questions, shipping inquiries, account-related questions, and business communication.
For product hardware issues, firmware problems, software connection issues, or technical troubleshooting, please use our Support Request page instead. This helps us collect the necessary device information and respond more efficiently.
1. How to Contact Us
You can contact us through the following methods:
Contact Form
Please use the form on this page for general inquiries. Fill in the required fields and send us your message at any time.
Registered Business Address
ROOM A5 7/F ASTORIA BUILDING
NO. 34 ASHLEY ROAD
TSIM SHA TSUI, KL
HONG KONG
This is our registered business address for company identification purposes only.
It is not a customer service office, return address, repair center, or parcel/mail receiving address.
Please do not send returns, repair items, product samples, letters, or parcels to this address.
For returns, exchanges, or repairs, please contact our support team first. If a return or repair is approved, we will provide the correct return instructions and designated return address separately.
2. Response Time
We usually reply to inquiries in the order they are received during our support hours.
Depending on the nature of your inquiry, it may take additional time for us to check your order, shipping status, or support details.
Messages received outside support hours will be reviewed on the next business day.
3. Support Hours
Support Desk — Hong Kong Time (HKT / UTC+8)
Monday – Friday: 9:00 AM – 5:00 PM
Saturday, Sunday, and company-designated holidays: Closed
For reference, our support hours correspond approximately to:
| Region | Local Time |
|---|---|
| Hong Kong / Singapore / Taiwan | 9:00 AM – 5:00 PM |
| Japan / Korea | 10:00 AM – 6:00 PM |
| Central Europe | 2:00 AM – 10:00 AM CET / 3:00 AM – 11:00 AM CEST |
| United Kingdom | 1:00 AM – 9:00 AM GMT / 2:00 AM – 10:00 AM BST |
| US Eastern Time | Previous day 8:00 PM – 4:00 AM EST / Previous day 9:00 PM – 5:00 AM EDT |
| US Pacific Time | Previous day 5:00 PM – 1:00 AM PST / Previous day 6:00 PM – 2:00 AM PDT |
Please note that local times may vary due to daylight saving time in some regions.
We will do our best to respond as soon as possible during our working hours.
4. Privacy Notice
All personal information you provide will be handled with care in accordance with our Privacy Policy.
Your information will only be used for purposes such as responding to your inquiry, processing your order, providing customer support, shipping assistance, warranty handling, fraud prevention, website security, or other purposes described in our Privacy Policy.
