Product Support Request

Need help with your MiraBot device, firmware, app connection, damaged parts, or order-related support? Submit a support request and our team will help you check the issue.

What do you need help with?

Full Name

Email Address

Order Number

Device Model

Firmware Version (Optional)

App / Software Used (Optional)

Issue Description

Upload Photos (*Optional, max 3 files, 3MB each. Please upload clear photos of the device, connection area, damaged part, or error screen if possible. JPG, JPEG, PNG, WEBP only.)

Video Link (Optional)

Before You Submit

Please check the following resources. You may find an answer faster.

User Guide

Step-by-step setup and tutorials

FAQ

Common questions & answers

Firmware Update Guide

How to update your firmware

Troubleshooting Articles

Solutions to common issues

Product Support Request

Before You Submit

Please check the following resources. You may find an answer faster.

User Guide

FAQ

Firmware Update Guide

Troubleshooting Articles

What to Prepare

Providing the information below can help us resolve your issue faster:

Order number (if available)

Device model and firmware version

App / software you are using

Clear photos or a short video

Detailed description of the issue

Our Support Hours

Support Team (Hong Kong Time, UTC+8)

Mon – Fri: 9:00 – 17:00
Sat – Sun & Holidays: Closed

We will get back to you as soon as possible within our working hours.

Product Support Request

Before You Submit

Please check the following resources. You may find an answer faster.

What to Prepare

Providing the information below can help us resolve your issue faster:

Order number (if available)

Device model and firmware version

App / software you are using

Clear photos or a short video

Detailed description of the issue

Our Support Hours

Support Team (Hong Kong Time, UTC+8)

Mon – Fri: 9:00 – 17:00Sat – Sun & Holidays: Closed

We will get back to you as soon as possible within our working hours.

Mon – Fri: 9:00 – 17:00
Sat – Sun & Holidays: Closed