At MiraBotX, we want our customers to use our products with complete peace of mind.
We offer the following warranty services to ensure your satisfaction and product reliability.

1. Warranty Coverage & Period

30-Day Free Replacement Warranty（For All MiraBot Products）

If a defect occurs under normal use within 30 days from the date of delivery, we will provide a free replacement.

Depending on the nature of the issue, this may involve replacing the entire product or only the defective component, as determined upon confirmation with the customer.

Applicable products:

• All MiraBot products (including MiraBot Lite / S6 / S2+ main units, bundled receivers, and power adapters)

• Expansion modules and parts (e.g. Twist Module, T-Valve Air Valve, Module Case, i-Lube Lubricator, Desk Mount, etc.)

Replacements will be made with the same or equivalent product. We generally do not offer repair service for these products.

Initial Defect Replacement (Within 7 Days of Delivery)

For the following consumable items, free replacement will only be provided in the case of initial defects reported within 7 days of delivery:

• Onahole sleeves (hole units)

• Care items (lubricants, cleaners, etc.)

2. Warranty Details

MiraBot products are covered under this warranty when used properly in accordance with the user guide.
If a manufacturing defect or initial defect is confirmed within the warranty period, we will replace the product free of charge.

Please contact us via the [Inquiry Form] within the warranty period if you experience any issues.
We may ask for photos or videos of the defective part for verification.
Once confirmed, we will arrange a replacement or send a substitute product.

Note: Due to the nature of 3D printing, minor surface layer patterns or irregularities may occur. These are not considered defects.

3. Cases Not Covered by Warranty

• Damage or malfunction caused by use not in accordance with the user manual, or by modifications

• Defects caused by installing or rewriting third-party firmware

• Damage caused by commercial use (e.g., rental, exhibitions, etc.)

• Poor maintenance, accidents, drops, natural disasters, or external damage

• Applying excessive force beyond the designed load capacity

• Water damage or use in extreme temperature environments

For issues not covered under this warranty, paid repair services may be available. Please contact us via the [Inquiry Form] for details.

4. Required Information for Warranty Claims

To process your warranty claim, please provide the following:

• Proof of purchase (order number, purchase date, user ID, etc.)

• Description of the issue

• Photos or videos showing the defective part

5. Transfer of Warranty

This warranty is valid only for the original purchaser and cannot be transferred to a third party or applied to resold items.

6. Disclaimer

Please use the product only after fully understanding its intended purpose and proper usage.

• If you experience pain or discomfort during use, stop using the product immediately.

• We are not responsible for any health issues or secondary damages resulting from product use.

• Do not use the product on areas with inflammation or swelling.

• We reserve the right to change or update the warranty policy without prior notice.