1. Overview

At MiraBotX, we are committed to providing high-quality products and fair, transparent support to our customers. This Refund Policy explains the conditions under which refunds, returns, replacements, or credits may be issued.

Due to the nature of our products, all requests are reviewed on a case-by-case basis to ensure a reasonable and fair outcome.

By placing an order on our website, you agree to the terms outlined below.

2. Order Cancellation

2.1 Cancellation Before Shipment

Orders may be cancelled before shipment for a refund minus non-refundable payment processing fees charged by the payment provider (typically 4.5%–5%).

These fees are not retained by MiraBotX and cannot be refunded.

2.2 Cancellation After Shipment

Once an order has shipped, cancellation is no longer possible. Customers may request a return after delivery subject to return eligibility and approval.

3. Return Authorization (RMA Requirement)

All returns must be approved in advance by our support team. An RMA (Return Merchandise Authorization) may be required before returning any item.

Returns sent without prior approval may be refused.

4. Return Eligibility

Returns may be accepted within 7 days of delivery if all of the following conditions are met:

• Product is unused and in original condition

• All accessories, packaging, and components are included

• No signs of wear, installation, modification, or damage

• Product passes inspection after return

Due to hygiene and safety considerations, used products may not be eligible for return.

5. Restocking Fee

Approved non-defective returns may be subject to a restocking fee of up to 15% to cover inspection, handling, and processing costs.

6. Non-Returnable Items

The following items are not eligible for return unless defective:

• Used or installed products

• Consumables or hygiene-related components

• Customized or modified products

• Clearance or final sale items

• Products damaged due to misuse or improper handling

7. Defective or Damaged Products (DOA)

If your product arrives defective, damaged, or non-functional, please contact us within 7 days of delivery with supporting photos or videos.

After verification, we may offer at our discretion:

• Replacement parts

• Repair solution

• Product replacement

• Partial refund

• Full refund

We will cover reasonable replacement shipping costs for confirmed defects.

8. Warranty-Related Issues

If an issue occurs within the warranty period and cannot be resolved through troubleshooting or replacement parts, we may provide a refund or replacement based on product condition, usage, and remaining value.

Warranty does not cover damage caused by:

• Misuse or improper operation

• Unauthorized modification

• Incorrect power supply

• Accidental damage

• Normal mechanical wear resulting from extended or excessive use

9. Partial Refunds & Depreciation

If a returned product shows signs of use, missing components, or reduced resale condition, a partial refund may be issued based on the assessed value after inspection.

10. Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• Verified defect

• Shipping damage

• Incorrect item shipped

We recommend using a trackable shipping method, as we cannot be responsible for lost return shipments.

11. Inspection & Processing

All returned items will be inspected upon arrival. Refund approval is subject to inspection results.

Refunds will be processed to the original payment method within 3 business days after approval. Bank processing times may vary (typically 3–8 business days).

12. Shipping Fees & Duties

Original shipping fees are non-refundable unless the return is due to our error.

In rare cases where additional charges are imposed due to incorrect information provided by the customer or special service requests, such charges are non-refundable.

13. Refused or Undeliverable Shipments

If a package is refused, returned due to an incorrect or incomplete address provided by the customer, or fails customs clearance due to the customer’s failure to provide required information, pay applicable duties, or comply with local import regulations, a refund may be issued after the item is returned to us, minus original shipping and handling costs.

14. Fraud & Abuse Prevention

We reserve the right to refuse returns or refunds in cases of suspected abuse, fraudulent claims, excessive return behavior, or violation of our policies.

15. Discretion Clause

MiraBotX reserves the right to determine the appropriate resolution, including repair, replacement, store credit, or refund, depending on the circumstances of each case.

16. Contact Us

For return or refund inquiries, please contact our support team via the Contact Form.