FAQ
・About Product
What’s the difference between MiraBot and OSR?
MiraBot is an upgraded robot developed based on OSR (Open-source Stroker Robot).
While leveraging the strengths of open source, we have significantly optimized its stability, safety, appearance, and internal structure.
To make it easy even for beginners, we developed our own dedicated app “MiraPlay AiO” and custom firmware.
With just a smartphone, you can enjoy VR video synchronization, custom motion playback, remote play, and more.
Can software compatible with OSR (such as MultiFunPlayer, Virt-a-Mate, SLR, FapTap, etc.) also be used with MiraBot?
Yes. MiraBot is fully compliant with the T-Code standard protocol, so it can connect seamlessly with most OSR-compatible synchronization software and supported platforms.
However, please note that some third-party software may be designed exclusively for specific devices or their own custom firmware.
We recommend checking compatibility before making a purchase.
What’s the difference between MiraBot S6 and SR6? Are they compatible?
MiraBot S6 is an upgraded model based on the basic structure of SR6, offering greatly improved stability and performance.
It features a modular design, allowing you to easily attach add-on modules such as Twist, T-Valve, and i-Lube by simply plugging them into the main unit.
It is fully compatible with SR6, so you can use SR6 software and Funscript content without any issues.
Which one should I choose: MiraBot Lite or S6?
The best option depends on how you plan to use it.
MiraBot Lite: Easy to use and compact. Ideal for first-time OSR users or those who want a simple setup that doesn’t take up much space.
MiraBot S6: A high-end model with 6-axis motion support. Perfect for advanced users seeking more realistic movement and a wide range of expansion options.
We recommend starting with Lite if you’re new, and stepping up to S6 once you get more comfortable.
I heard MiraBot Lite is the same 3-axis robot as OSR2+. Are they compatible?
Yes, it can be used with most OSR2+ compatible software without any issues.
MiraBot Lite is a redesigned model based on OSR2+, making it more compact and easier to handle while eliminating the mechanical interference found in the original design.
As a result, it offers improved stability, quieter operation, and a much smoother user experience.
Can third-party firmware be installed on MiraBot Lite?
No. MiraBot Lite uses a proprietary firmware system developed by our company.
Installing third-party or unsupported firmware may cause malfunctions or damage to the device.
Please make sure to use it with the standard pre-installed firmware.
Can I install third-party firmware made for SR6 on MiraBot S6?
Technically, MiraBot S6 is fully compatible with SR6, so it is possible to install third-party firmware.
However, if you install third-party firmware, you will no longer be able to use features provided by the official apps such as MiraPlay AiO and MiraPlay Web.
Please note that any startup failures or malfunctions caused by using third-party firmware will not be covered under the 30-day free replacement warranty.
Paid repair service is available if needed.
What’s the difference between MiraBot S6 and SR6? Are they compatible?
MiraBot S6 is an upgraded model based on the basic structure of SR6, offering greatly improved stability and performance.
It features a modular design, allowing you to easily attach add-on modules such as Twist, T-Valve, and i-Lube by simply plugging them into the main unit.
It is fully compatible with SR6, so you can use SR6 software and Funscript content without any issues.
・About Software
Can MiraBot be used with OSR-compatible software?
Yes. MiraBot is compatible with many OSR-compatible tools and platforms via the T-Code standard.
Depending on the firmware version and model, MiraBot can connect via USB, Bluetooth LE, or Wi-Fi.
However, some third-party OSR software may not fully support wireless communication, so USB connection is still recommended when maximum compatibility and stability are required.
Please note that compatibility with third-party software or custom firmware cannot be guaranteed in every case.
Is MiraBot compatible with Virt-a-Mate (VaM)?
Yes, MiraBot is fully compatible with Virt-a-Mate (VaM), just like OSR.
By installing the OSR plugin (e.g., ToySerialController) in VaM, you can easily connect and use MiraBot.
However, since VaM currently does not support wireless connections using BLE (Bluetooth Low Energy), we recommend using a wired USB connection for stable operation.
How to install and use MiraPlay AiO.
You can find “MiraPlay AiO” by searching for “MiraPlay AiO” on the App Store or Google Play.
It can be easily downloaded and installed from there.
For detailed instructions on how to use the app, please refer to the “User Guide” page on our website.
We appreciate your understanding and cooperation.
Does it cost anything to use MiraPlay?
Customers who purchase a MiraBot device can use all features of the MiraPlay software — including premium features — for free.
If you already own an OSR device, you can flash the MiraPlay firmware to connect and use the basic functions of MiraPlay.
・About Using This Site
What should I do if the page doesn’t display correctly?
Possible causes of display issues may include unstable internet connection, browser settings, or ongoing system updates and maintenance on our website.
Please check the following:
Make sure you are connected to a stable internet network.
Use the latest version of Google Chrome, Microsoft Edge, or Safari.
Clear your browser’s cache and cookies, then try accessing the site again.
If the issue persists after trying the steps above, please contact us via Contact Us Form.
We will check the situation and assist you accordingly.
I didn’t receive the email.
After your order is confirmed and once the item has been shipped, our system will automatically send you an order confirmation email and a shipping notification email.
If you do not receive the email, please check the following:
Make sure the email is not in your spam or junk folder.
Check that your spam filter settings have not blocked emails from service@mirabot.co.jp.
Ensure that the email address you registered is correct.
If your email address was entered incorrectly, please contact us via Contact Us Form with the correct information.
If you wish to have the confirmation email resent, feel free to reach out to us as well.
I can’t log in.
If you cannot log in, please check the following:
Make sure your email address and password are entered exactly as registered.
Passwords are case-sensitive.
Please avoid extra spaces before or after the text.
If you still cannot log in after confirming the above, please contact us through the Contact Us Form.
We will check your account status and assist you.
How can I delete my account?
If you wish to delete your account, please contact us via Contact Us Form with your request for account deletion and your registered user ID.
To prevent accidental deletion of personal information, we will send a confirmation email to your registered email address.
Once we receive your confirmation reply, your account and all related member information will be deleted within 3 business days.
What are the benefits of creating an account?
By creating an account, you can view your order history more easily and place repeat orders faster.
Registered users may also receive updates, early product information, or occasional special offers.
How do you manage my personal information?
Our website uses SSL encryption to ensure the secure transmission of your data, and your personal information is strictly protected.
We will never share your information with third parties, except as required by law.
・About Orders
Is it safe to use a credit card for payment?
Yes. All card payments are processed through secure, PCI-compliant payment providers using industry-standard encryption.
Your card details are encrypted during checkout and are not stored on our servers or accessible to our team.
You can complete payment just like any standard online card transaction.
Can I cancel my order?
Please review the conditions below before requesting a cancellation.
■ After payment and before shipment (all payment methods)
If payment has been completed but the item has not yet shipped, you will be responsible for any transaction or processing fees associated with the refund.
■ After the item has shipped
If the item has already been shipped when you contact us, it may be returned only if the item remains unopened.
Please send the item back to the address provided by our support team.
Once we receive and inspect the return, your refund will be processed.
In this case, return shipping costs and any applicable refund fees are the customer’s responsibility.
For operational reasons, we are unable to modify, add, remove, or cancel items once an order has been confirmed.
If you wish to request a cancellation, please contact us as soon as possible via the Contact Us Form.
Please carefully review your order details before completing your purchase.
Can I change the delivery time, shipping address, or payment method after placing my order?
Currently, we do not accept specific delivery date and time requests.
If you wish to specify a delivery date or time, please use the tracking number provided in the shipping confirmation email to adjust the schedule directly with the delivery company.
Address changes are possible before shipment.
However, payment methods cannot be changed once the order is placed.
If you need to change the payment method, please cancel the current order and place a new one.
Order details can only be modified before the item is shipped, so please contact us via the Contact Us Form as soon as possible if you need to make changes.
Can I change the product after placing my order?
You can request product changes before the item has been shipped. Please review the following conditions before submitting your request.
■ Conditions for Changes
Changes can only be made if the item has not yet been shipped.
■ How to Request a Change
If you would like to change your order, please contact us through the Contact Us Form and clearly state the details of your requested change.
■ In Some Cases
Depending on the timing and the requested changes, we may ask you to cancel your current order and place a new one.
We appreciate your understanding and cooperation in such cases.
Product changes can only be accepted before shipment, so please contact us as early as possible if you wish to make any changes.
What payment methods are available?
We currently accept major credit and debit cards, including Visa, MasterCard, JCB, American Express, and Discover, as well as PayPal.
・After-Sales Support
What should I do if the product I received is defective?
If the product you received has a problem, please contact our support team through the Contact Us Form as soon as possible and provide your order number, the email address used for the order, and a brief description of the issue. Photos or videos are also helpful when available.
For eligible MiraBot products used under normal conditions, warranty support may be available for up to 30 days from delivery.
Depending on the nature of the issue and the verification results, we may provide troubleshooting support, replacement parts, or product replacement as appropriate.
Please note that issues such as shipping damage, incorrect items, or apparent initial defects should be reported promptly after delivery so that we can review and handle them properly.
For full details, please refer to our Refund Policy and Warranty Policy.
What happens if an issue occurs after the warranty period?
If an issue occurs after the warranty period, please still feel free to contact our support team through the Contact Us Form.
While free warranty service may no longer apply, we may still be able to help depending on the nature of the issue. Support may include:
troubleshooting guidance
replacement parts availability
paid replacement options for certain components
other practical after-sales support where possible
Please note that the service life of certain high-load mechanical components may vary depending on usage conditions, motion settings, load, maintenance, and overall frequency of use.
Even outside the warranty period, we will do our best to provide a reasonable and practical support solution whenever possible.
I received the product, but I no longer need it. How can I return it?
If you wish to request a return for a non-defective item, please contact our support team in advance through the Contact Us Form within 7 days of delivery.
Return requests may be accepted only if all of the following conditions are met:
The product is unused and in original condition
All accessories, packaging, and components are included
There are no signs of wear, installation, modification, or damage
The item passes inspection after it is returned
Please do not send any item back without prior approval. An RMA (Return Merchandise Authorization) may be required, and returns sent without approval may be refused.
Please also note:
Used or installed products may not be eligible for return
Consumables, hygiene-related components, customized items, and clearance or final sale items are generally not returnable unless defective
Approved non-defective returns may be subject to a restocking fee of up to 15%
Original shipping fees are non-refundable unless the return is due to our error
Return shipping costs are generally the customer’s responsibility unless the return is due to a verified defect, shipping damage, or an incorrect item sent by us
If your request is approved, we will provide the return instructions and next steps.
For full details, please refer to our Refund Policy.
Who is responsible for the return shipping cost?
For returns or exchanges due to initial defects within the warranty period or errors caused by our company, we will cover the round-trip shipping costs.
For returns or exchanges due to customer preference, the round-trip shipping costs will be the customer’s responsibility.
In the case of repairs or exchanges outside the warranty period (paid service), the customer will also be responsible for the round-trip shipping costs.
Thank you for your understanding.
Why doesn’t your warranty period extend as long as some other products?
Because certain core drive components are subject to mechanical load and usage intensity, long-term wear can vary significantly based on operating conditions, motion settings, load, maintenance, and individual usage habits. For that reason, our warranty focuses on confirmed manufacturing or initial defects. However, we also provide practical after-sales support and replacement options when necessary. This approach allows us to balance realistic usage conditions while ensuring you receive reliable support.
・About Shipping
What happens if I can’t receive my order?
If the package cannot be delivered due to reasons such as absence or refusal of receipt, the shipment will be automatically returned to us once the carrier’s holding period has expired.
In this case, we will charge you for both the outbound and return shipping costs. Payment instructions will be sent to you by email, so please make the transfer by the due date indicated.
If you wish to have the order resent, an additional reshipping fee will apply. Thank you for your understanding.
Can I check the shipping status?
Yes. After your order is shipped, we will send you a “Shipping Confirmation Email” with a tracking number.
You can check the delivery status by clicking the tracking link included in the email.
If you have a registered account, you can also log in to our website and check the shipping status directly from the “Order History” page by clicking the “Track Shipment” button.
If you have any questions, please feel free to contact us anytime.
Is the packaging discreet so that the contents are not visible?
Yes. All items are shipped in plain cardboard boxes or bags, ensuring that the contents are not visible from the outside.
No product names will be shown on the shipping label.
