Interactive Robots Archives

Order Process – From Purchase to Delivery

1. Place Your Order

Our online store is available 24/7. Simply add items to your cart, enter the required details, and complete your checkout securely.

2. Order Confirmation

After your order is placed, you will automatically receive a confirmation email with your order details.
If you do not see the email, please check your spam or junk folder.

3. Shipping

Orders are typically dispatched within 1–2 business days. Delivery times vary by destination and local carrier services.

4. Shipping Confirmation

After your order is shipped, we will send you an email with your tracking number and a link to track your package.

5. Delivery

When your package arrives, please carefully open it and ensure all items are present and in good condition. If you notice any damage or missing items, please contact us and we will be happy to assist you.

Before You Order – Please Read Carefully

▪️Shipping & Fees

We offer flat-rate international shipping. Shipping fees vary by region and will be calculated at checkout.
There are no additional taxes, customs duties, or hidden fees.

Orders are typically shipped within 2 business days after purchase.
Estimated delivery time varies by destination:

- Asia: 6–12 days
- Europe & Oceania: 10–16 days
- America: 14–20 days

Delivery times may vary slightly due to customs clearance or local carrier handling. If your order takes longer than expected, please feel free to contact us. We will be happy to help check the delivery status with the local carrier using your tracking number.

*Important Shipping Notes

We currently ship to mainland regions only. We do not deliver to remote islands, overseas territories, or P.O. Box addresses.
If you are unsure whether your address is eligible, please contact us before placing your order.

▪️Packaging

All products are shipped in plain, discreet packaging.
No adult-related terms will appear on the label.
We pack every order carefully to ensure it arrives safely and privately.

▪️Product Warranty

At MiraBot, all products are designed and quality-controlled in-house.
As a manufacturer, we stand behind the quality and reliability of our products.

If a manufacturing defect or natural failure occurs within 30 days of delivery under normal use, we will provide a free replacement or appropriate solution in accordance with our Warranty Policy.

▪️Returns & Exchanges

Due to the nature of hygiene-related products, returns are accepted only for unused items in original condition and must be requested within 7 days of delivery.

All return requests require prior approval from our support team. Items must be returned in accordance with our Return Policy and may be subject to inspection and applicable fees.

If you receive a defective or incorrect item, please contact us within 7 days of delivery. After verification, we will provide an appropriate resolution in accordance with our Refund Policy.

▪️Payment Methods

We accept major international credit and debit cards.

Payments are processed through PCI-compliant providers with industry-standard encryption to ensure your information remains safe and protected.

All transaction fees are covered by our store — you will not be charged any additional payment fees.

▪️Information Security

Our website uses SSL encrypted communication to securely protect your personal information and order history.
Your information will not be transmitted or shared in a form that can be accessed by third parties.

We do not store your credit card details.
All payment information is securely processed by the respective payment providers.