Product Introduction

MiraPlay AiO v1.6.0 | All-in-One App for Multi-Axis OSR Devices

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What is MiraPlay AiO? MiraPlay AiO is our all-in-one control platform designed specifically for multi-axis interactive robots such as MiraBot and other OSR-based devices.But it’s far more than a controller — it turns your smartphone into the brain of the entire system, allowing your device and robot to operate as one intelligent, integrated unit. Traditionally, […]

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Order Process – From Purchase to Delivery
1. Place Your Order

Our online store is open 24/7, 365 days a year. Add your desired items to the cart, fill in the required information, and proceed to checkout at any time.

2. Order Confirmation

Once your order is placed, an Order Confirmation Email containing the product details (item name, quantity, price, and total amount) will be sent to you automatically.
If you do not receive the email, please check your spam/junk folder or review your email settings.

3. Shipping

Your order will be shipped within 48 hours. Most customers receive their packages in about 1–2 weeks, depending on the destination and local delivery services.
If delays occur due to customs or local carriers, we will continue to monitor the shipment and assist you as needed.

4. Shipping Confirmation

Once your order is handed over to the local carrier (e.g., DHL), we will send you a notification email with your tracking number and a direct tracking link. Tracking updates will appear once the shipment clears the standard import process, which typically takes 1–a few days depending on local handling.

5. Delivery

When your package arrives, please open it carefully and confirm the condition of your items.
We would love to hear your thoughts—please consider leaving a review with your feedback.

Before You Order – Please Read Carefully
▪️Shipping Fee

Shipping costs vary depending on your country or region:

      • America (USA, Canada): $38 USD

      • Europe & Oceania
        (UK, Germany, France, Netherlands, Spain, Portugal, Italy, Belgium, Sweden, Switzerland, Poland, Czech Republic, Slovakia, Australia, etc.):
        $28 USD

      • Asia
        (South Korea, Singapore, Hong Kong, Malaysia, Taiwan, etc.):
        $20 USD

Shipping fees are automatically calculated at checkout.

No additional customs fees are charged at checkout.
Customs clearance is handled during shipping.

Important Shipping Notes
  • We currently ship to mainland regions only.
  • Please note that we are unable to deliver to remote islands, overseas territories, or P.O. Box addresses.
  • If you’re unsure whether your address is eligible, feel free to contact us before placing your order.
  • Some regional shipping restrictions may apply depending on the destination.
▪️Packaging

All products are shipped in plain, discreet packaging.
No adult-related terms will appear on the label.
We pack every order carefully to ensure it arrives safely and privately.

                 

▪️Shipping

Orders will be shipped within 48 hours after purchase.
Estimated delivery time varies by country and region:

    • Asia: 6–12 days

    • Europe & Oceania: 10–16 days

    • America: 12–20 days

Delivery times can vary slightly depending on the import process and how the local carrier handles the package.
If your order takes longer than expected, you are welcome to contact us. We can help check the delivery status with the local carrier using your tracking number.

▪️Product Warranty

At MiraBot, all products are designed and quality-controlled in-house.
As a manufacturer, we take full responsibility for our products and stand confidently behind their reliability.

If any initial defect or natural failure occurs within 30 days of delivery, we will replace the item with a brand-new unit at no cost to you.

▪️Returns & Exchanges

Due to the nature of hygiene-related products, we cannot accept returns after the package has been opened, except in cases of initial defects.
Unopened items may be returned within 7 days of delivery. Please contact us in advance to arrange the return.

If you receive a defective item or an incorrect product, we will replace it promptly at our expense.

▪️Payment Methods

We accept the following payment methods:

  • PayPal 

PayPal is available for quick and secure payments at no additional cost.

  • Credit Card

We accept major credit cards including
VISA, MasterCard, JCB, Discover, American Express.
All transaction fees are covered by our store.

 

▪️Information Security

Our website uses SSL encrypted communication to securely protect your personal information and order history.
Your information will not be transmitted or shared in a form that can be accessed by third parties.

We do not store your credit card details.
All payment information is securely processed by the respective payment providers.

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For questions or inquiries, please feel free to contact us using the form below.
If you contact us outside of business hours, we will reply on the next business day.

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