Contact Us

Thank you very much for shopping with us.

1. How to Contact Us

For product details, questions, feedback, or comments, please use our contact form.
Fill in the required fields and feel free to send us your message at any time.

2. Response Time

Depending on the nature of your inquiry, it may take some time for us to respond.
Please note that in some cases we may not be able to provide a reply depending on the content or circumstances.

3. Business Hours & Reply Schedule

  • Business Hours: Weekdays 10:00 AM – 6:00 PM (JST)

  • Inquiries during weekends and holidays: Messages received after 6:00 PM on Fridays, on weekends, or national holidays will be answered on the next business day in the order they were received.

4. Privacy Notice

All personal information you provide will be handled with strict care in accordance with our Privacy Policy.

Order & Delivery Process
1. Place Your Order

You can place your order online 24/7, all year round.

2. Order Confirmation

We’ll send you an order confirmation email with item details and total cost. If you don’t receive it, please check your spam folder.

3. Shipping

Your order will be shipped within 48 hours after purchase. Delivery time varies by country and region, and usually takes 6 to 20 days to arrive.

4. Shipping Confirmation

You’ll receive an email once your order has been shipped. If you don’t receive it, please check your spam folder.

5. Delivery

Once your package arrives safely, we’d love to hear your feedback through a review.

Before You Order – Please Read Carefully
▪️Shipping Fee

Shipping costs vary depending on your country or region:

  • America: $38 USD

  • Europe: $28 USD

  • Asia: $20 USD

※ Shipping fees are automatically calculated at checkout.

※ Important Shipping Notes

  • We currently ship only to mainland destinations.

  • Orders to remote islands, overseas territories, or P.O. Box addresses will be canceled automatically.

  • If you’re unsure whether your address is eligible, please contact us before placing your order.

  • Additional shipping restrictions may apply depending on the destination.

▪️Packaging

All products are shipped in plain, discreet packaging.
No adult-related terms will appear on the label.
We pack every order carefully to ensure it arrives safely and privately.

 

▪️Shipping

Orders will be shipped within 48 hours after purchase.
Estimated delivery time varies by country and region:

    • Asia: 6–10 days

    • Europe: 10–15 days

    • America: 12–20 days

※ delivery time may vary depending on customs and local carriers. If your order is significantly delayed, please contact us.

▪️Product Warranty

At MiraBot, all products are designed and quality-controlled in-house.
As a manufacturer, we take full responsibility for the quality of our products and stand behind their reliability.

If any initial defect or natural failure occurs within 30 days after delivery, we will replace the product with a new one free of charge.

▪️Returns & Exchanges

We inspect all products carefully before shipping.
If you receive a defective or wrong item, please contact our support team as soon as possible for assistance.

▪️Payment Methods
  1. PayPal – Free of transaction fees when paying from your account.
  2. Credit Card – VISA / MasterCard / JCB / Discover / American Express.

 

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Contact Us

For questions or inquiries, please feel free to contact us using the form below.
If you contact us outside of business hours, we will reply on the next business day.

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