Shipping Policy

This Shipping Policy explains how MiraBotX processes, ships, and delivers orders placed through our website.

Shipping options and delivery times may vary depending on the product and destination. The shipping information shown on the product page and during checkout represents the current shipping arrangement available for your order.

1. Order Processing

In-stock orders are normally processed and dispatched within 2 business days after the order and payment have been confirmed.

Business days do not include Saturdays, Sundays, or public holidays observed by our fulfillment operation.

Some products may require additional processing time, including:

• Pre-order products

• Temporarily out-of-stock products

• Customized orders

If a different processing time applies, it will normally be stated on the product page or communicated before shipment.

Once an order has been dispatched, a shipping confirmation email will be sent with the available tracking information.

2. Where We Ship From

MiraBotX orders are dispatched from our fulfillment facility in China and are generally routed through Hong Kong for international delivery.

Depending on the logistics provider and shipping route, the first available tracking information may appear in China, Hong Kong, or only after the shipment reaches the destination country.

3. Shipping Destinations

MiraBotX ships to selected countries and regions worldwide.

The Country / Region options available during checkout represent the most current list of supported destinations.

Some remote islands, overseas territories, P.O. Box addresses, or other locations with limited carrier service may not be supported.

If your destination is not available during checkout, please contact us before placing your order. In some cases, we may be able to confirm an alternative shipping option.

4. Shipping Fees

Applicable shipping fees are displayed during checkout before payment is completed.

If a product, package, or promotion includes Free Standard Shipping, this will be clearly shown on the applicable product page or during checkout.

The shipping amount shown at checkout is the standard shipping charge applicable to that order.

5. Estimated Delivery Times

After dispatch, estimated transit times are generally:

Please allow up to 2 additional business days for normal order processing before dispatch.

Delivery times are estimates rather than guaranteed delivery dates.

Occasional delays may occur because of customs clearance, local carrier operations, public holidays, weather, or other logistics conditions outside our direct control.

If your shipment has passed the estimated delivery window without a meaningful tracking update, please contact us and we will help check its status.

6. Customs Duties & Import Taxes

For currently supported destinations, standard import duties and taxes are normally covered by our shipping arrangement, so customers generally do not need to pay additional import charges upon delivery.

In rare cases, local customs authorities or carriers may request additional payments due to exceptional circumstances or destination-specific requirements.

If you receive an unexpected customs or tax payment request, please contact MiraBotX before making the payment or refusing delivery, where possible. We will help verify the charge and determine the appropriate next steps based on the circumstances.

7. Tracking Information

Once an order has been dispatched, MiraBotX will send a shipping confirmation email containing the available tracking number or tracking link.

International shipments may pass through several logistics partners before final delivery.

Depending on the carrier and route, tracking may not become visible immediately after dispatch, and some intermediate shipping stages may not generate public tracking updates.

In some cases, the first detailed tracking update may appear only after the shipment reaches the destination country and is transferred to the local carrier.

A temporary gap in tracking information does not necessarily mean that the shipment has stopped moving.

Customers with a MiraBotX account may also be able to view available tracking information from their order history.

8. Shipping Address & Contact Information

Please make sure the following information is complete and accurate when placing your order:

• Recipient name

• Shipping address

• Postal code

• Country / region

• Telephone number

• Email address

A shipping-address change may be possible before dispatch, depending on the order status.

Once an order has been dispatched, we may not be able to change the delivery address.

If you notice an error in your shipping information, please contact us as soon as possible.

Any additional shipping, redelivery, address-correction, storage, customs, or related costs caused by incorrect or incomplete information provided by the customer will be the customer’s responsibility.

9. Delivery Date & Time Requests

MiraBotX cannot normally guarantee a specific delivery date or delivery time when an order is placed.

After the shipment reaches the local carrier, customers may be able to arrange delivery rescheduling, pickup, or other available delivery options directly with the local carrier.

Available options vary by destination and carrier.

10. Customs Clearance & Customer Cooperation

In some cases, the local carrier or customs authority may request additional information from the recipient in order to complete customs clearance or delivery.

If we are notified that additional information is required, MiraBotX will contact you with the necessary instructions. In some cases, the local carrier or customs authority may also contact the recipient directly.

Please respond promptly to these requests to avoid unnecessary delays.

If you encounter any difficulty during customs clearance, please contact MiraBotX. We will assist you throughout the process and help communicate with the logistics provider where necessary.

11. Refused, Unclaimed or Undeliverable Shipments

A shipment may become undeliverable because of circumstances such as:

• Incorrect or incomplete delivery information

• Repeated delivery absence

• Failure to collect a package held for pickup

• Failure to respond to the carrier

• Failure to provide information required for delivery or customs clearance

• Refusal of delivery

Depending on the carrier and destination, an undeliverable shipment may be returned to the sender or otherwise handled according to local carrier or customs procedures.

If delivery fails because of an action or omission on the recipient’s side, the customer is responsible for any additional shipping, return shipping, storage, customs, redelivery, or related costs resulting from that delivery failure.

If the shipment is returned to MiraBotX, any applicable refund will be handled according to our Refund Policy.

If a shipment cannot be recovered or returned due to a delivery refusal, failure to collect, or other recipient-related circumstances, a refund or reshipment may not be available, depending on the circumstances and applicable requirements.

12. Packages Marked as Delivered

If tracking information confirms that a shipment has been delivered but you cannot locate the package, please first check common delivery locations such as:

• Front door or porch

• Mailbox or parcel locker

• Building reception or front desk

• Household members

• Neighbors

• Other safe-place delivery locations

Please also contact the local carrier as soon as possible to confirm the delivery location or request proof of delivery where available.

MiraBotX will help review the available carrier information and assist with the investigation.

A shipment confirmed as delivered by the carrier is not automatically eligible for a refund or reshipment solely because it is later reported as missing. The resolution will depend on the delivery information and circumstances of the case.

13. Delayed or Lost Shipments

International shipments can occasionally be delayed by customs, carrier routing, weather, public holidays, or other logistics conditions.

If your shipment has exceeded the normal delivery period without a meaningful tracking update, please contact MiraBotX with:

• Your order number

• The recipient name

We will check the available shipping information and contact the logistics provider where necessary.

If a shipment is confirmed as lost in transit, MiraBotX will arrange an appropriate replacement shipment or refund after verification.

14. Shipping Damage, Missing or Incorrect Items

Please check your order after delivery.

If the package or product appears to have been damaged during shipping, if an item is missing or incorrect, or if a product does not function properly upon arrival, please contact MiraBotX as soon as possible.

Depending on the issue, MiraBotX Support may provide:

• Technical troubleshooting

• Replacement of the affected part or module

• Replacement of a missing or incorrect item

• Another appropriate solution based on the circumstances

Photos or videos of the packaging and affected product may be requested to help us confirm the issue.

If a return or refund becomes necessary after review, it will be handled according to the applicable Refund Policy.

Please do not return any product unless instructed to do so by MiraBotX Support.

15. Discreet Packaging

MiraBotX uses plain, discreet outer packaging to help protect customer privacy during delivery. We also take care to minimize unnecessary product-identifying information inside the package.

• Discreet outer packaging: The contents are not visible from the outside, and the outer packaging does not display adult-related product names or explicit descriptions of the product’s intended use.

• Internal packaging: We aim to minimize unnecessary product-identifying wording or graphics. Product labels, component names, and necessary safety information may still identify the contents.

• Online documentation: User guides and product documentation are provided online. We avoid including unnecessary printed materials that reveal the product’s intended use.

• Shipping descriptions: Where shipping or customs descriptions are required, we use accurate, neutral product descriptions in accordance with applicable shipping and customs requirements.

16. Returns & Return Shipping

Return eligibility, return shipping responsibilities, refunds, processing fees, and related conditions are explained in our Refund Policy.

Please contact MiraBotX Support and obtain return instructions before sending any product back.

Unauthorized returns may be refused or delayed.

17. Contact Us

If you have questions about:

• Shipping to your location

• Shipping fees

• Estimated delivery times

• Customs or taxes

• Tracking

• Delayed or missing shipments

• Delivery problems

please contact MiraBotX through our Contact Us page.

For product defects or technical issues after delivery, please use our Support Request page.